What are the responsibilities and job description for the Sales Operations Specialist position at Interstate Chemical?
Sales Operations Specialist – Chemical Distribution
Interstate Chemical Incorporated | Lakeland, FL
Are you organized, detail-oriented, and good at keeping multiple priorities moving? Interstate Chemical Incorporated is seeking a Sales Operations Specialist to support our sales team and coordinate pricing requests, quotes, customer information, and order follow-through.
In this role, you’ll work closely with sales, purchasing, customer service, production, and logistics to help customers receive accurate information, timely responses, and reliable service. This position is ideal for someone who enjoys working with numbers, solving problems, and turning customer requests into clear, actionable next steps.
What You’ll Do
Support sales and customer accounts
- Assist account managers with product information, quote preparation, customer requests, delivery updates, and follow-up.
- Coordinate new customer onboarding and collect required account documents.
- Track outstanding quotes, customer commitments, sample requests, and open action items.
Coordinate pricing and quotes
- Gather complete information for requests for quotation, including product specifications, packaging, quantities, freight requirements, delivery locations, and expected order frequency.
- Work with purchasing and production to confirm costs, availability, and lead times.
- Provide the Pricing Manager with the information needed to prepare accurate quotes.
- Maintain customer price lists, communicate approved changes, and flag pricing discrepancies, expired quotes, or margin concerns.
Keep orders moving
- Coordinate across departments to resolve discrepancies and support timely, accurate fulfillment.
- Monitor backorders, non-stock purchases, and special packaging or blending requests.
- Communicate changes in order status, product availability, and lead times.
- Help resolve delivery issues, returns, and credit requests through established procedures.
Maintain records and improve processes
- Keep customer records, quote history, and opportunity details current in the CRM and Quote Tracker.
- Prepare and maintain reports on sales activity, quote conversion, revenue, gross margin, purchasing trends, and orders affected by low inventory.
- Identify declining purchases, inactive accounts, and opportunities to expand customer purchases.
- Coordinate requests for Safety Data Sheets, Technical Data Sheets, Certificates of Analysis, and product specifications.
- Help improve forms, reports, and workflows to reduce errors and response times.
What We’re Looking For
- Experience in sales operations, inside sales, customer service, purchasing, or distribution.
- Strong Microsoft Excel skills and familiarity with CRM and ERP systems.
- Comfort working with numbers, including gross margin, markup, freight costs, and pricing calculations.
- Ability to work with pricing and quantities across pounds, gallons, drums, totes, and other packaging units.
- Clear, professional written and verbal communication.
- Strong organization, attention to detail, and consistent follow-through.
- Ability to manage competing deadlines and collaborate across departments.
- High school diploma or equivalent required.
Preferred: Chemical industry experience and relevant college coursework or a degree.
Pay: $20.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your desired wage?
Work Location: In person
Salary : $20 - $24