What are the responsibilities and job description for the Sales Support & Inside Sales Trainee position at Interstate Advanced Materials?
Interstate Advanced Materials is seeking a Sales Support & Inside Sales Trainee. A full-time, growth-oriented role at our Norwalk, CA facility designed to launch your career in sales. We are a wholesale distributor and fabricator of high-performance plastic sheet, rod, tube, and film, serving industries such as aerospace, defense, semiconductor, medical, food processing, automotive, agriculture, and more.
Headquartered in Sacramento, CA, our family-owned company employs over 170 team members across seven states. As an environmentally sustainable and award-winning organization, we are committed to solving customer challenges through innovation, dedication, and collaboration. If you’re passionate about doing your best work at a company that values your contributions, we want to hear from you.
The Role
We are hiring a Sales Support & Inside Sales Trainee, a growth-oriented position designed to support our sales team while preparing you to become a full Inside Sales Representative. You’ll gain hands-on experience in customer service, order management, and CRM systems while also learning how to build customer relationships, generate sales, and manage accounts.
Key Responsibilities
Sales Support & Administration
Headquartered in Sacramento, CA, our family-owned company employs over 170 team members across seven states. As an environmentally sustainable and award-winning organization, we are committed to solving customer challenges through innovation, dedication, and collaboration. If you’re passionate about doing your best work at a company that values your contributions, we want to hear from you.
The Role
We are hiring a Sales Support & Inside Sales Trainee, a growth-oriented position designed to support our sales team while preparing you to become a full Inside Sales Representative. You’ll gain hands-on experience in customer service, order management, and CRM systems while also learning how to build customer relationships, generate sales, and manage accounts.
Key Responsibilities
Sales Support & Administration
- Process customer orders, quotes, and credits accurately in our ERP system.
- Maintain and update customer information in CRM.
- Assist sales reps with reporting, presentations, and day-to-day customer requests.
- Coordinate with internal departments to ensure timely order fulfillment.
- Shadow Inside Sales Representatives to learn prospecting, quoting, and customer communication.
- Participate in customer calls, meetings, and follow-ups under mentorship.
- Begin handling smaller accounts and inbound inquiries with guidance.
- Learn pricing, product applications, and industry best practices.
- Progress toward managing the full sales cycle, from quoting to closing deals.
- Experience in customer service, sales support, or administrative roles preferred.
- Strong organizational and communication skills.
- Proficiency in Microsoft Office; CRM experience a plus.
- Comfortable working with numbers, pricing, and data.
- Highly motivated, proactive, and eager to grow into sale
- Bachelor’s degree or equivalent experience is a plus.
- Strong communication and problem-solving skills
- Curiosity to learn sales, materials, and customer solutions
- Comfort with technology and CRM systems (or willingness to learn)
- A self-starter who takes initiative and thrives in a fast-paced environment
- Prior customer service or sales support experience is helpful, but we’re open to motivated learners with the right attitude
- A clear career path into Inside Sales.
- Comprehensive training and mentorship.
- Competitive compensation.
- Full benefits package: health, dental, vision, life insurance.
- 401(k) with company match.
- Paid vacation, sick time, and holidays.
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