What are the responsibilities and job description for the Salesforce/TargetX CRM & Communications Specialist position at InterSources Inc.?
Job Title: Salesforce/TargetX CRM & Communications Specialist
Location: Columbia, SC 29208100% Onsite
Contract Duration: 8 Months (Extension Possible)
Work Schedule: Part-Time – Approximately 28 Hours/Week
Interview Process: 2 Rounds (1st Virtual, 2nd In-Person)
Key Responsibilities
- Manage and maintain TargetX Communication Planner and automated email/drip campaigns.
- Create, configure, schedule, test, renew, and troubleshoot communication campaigns.
- Build recipient lists, audience segments, communication filters, and business rules using Salesforce and TargetX.
- Maintain email templates, personalization, scheduling, and campaign documentation.
- Troubleshoot campaign delivery failures, incorrect audiences, CRM data issues, and automation errors.
- Use Salesforce reports, dashboards, objects, and fields to support CRM operations and campaign performance.
- Perform sandbox testing, quality assurance, campaign maintenance, and cleanup.
- Document existing Salesforce/TargetX workflows, integrations, and dependencies for Slate CRM migration.
- Support migration activities, data validation, UAT, training, and transition planning.
- Collaborate with admissions, recruitment, enrollment, IT teams, and business stakeholders.
Required Skills
- 3 Years: Salesforce CRM experience.
- 3 Years: TargetX CRM experience.
- 3 Years: TargetX Communication Planner.
- 3 Years: Creating, managing, renewing, and troubleshooting automated email/drip campaigns.
- 3 Years: Salesforce reports, dashboards, objects, fields, and data management.
- 3 Years: Troubleshooting CRM and campaign issues involving data, audience selection, configuration, scheduling, and email delivery.
Preferred Skills
- Salesforce and TargetX experience within higher education/universities.
- Experience supporting admissions, student recruitment, enrollment management, or student services.
- Salesforce Flow and other Salesforce automation tools.
- TargetX Forms, Events, Portals, and related functionality.
- HTML/CSS for email templates and communications.
- Salesforce Data Loader, data imports/exports, and integrations.
- Experience with third-party CRM applications.
- CRM migration, documentation, UAT, end-user training, and change management.
- Exposure to Slate CRM or CRM implementation projects.
Salary : $57