What are the responsibilities and job description for the Receptionist position at Intersect Healthcare of Grandville?
Job Title: Receptionist
Location: Grandville
Shift:
Department: Administrative
FLSA Status: Hourly Non-Exempt
Reports to: Varies
Revised Date: 2/05/2025
Position Summary:
Represents the company in a positive and professional manner while greeting visitors, answering telephone, directing calls, and checking in visitors, staff and family according to covid policy and procedure.
Principal Duties and Responsibilities:
Answers the telephone in a professional manner, directs calls to appropriate individuals, and/or takes messages.
May fax and photocopy information as needed.
Maintains current resident/patient and staff directories
May accept job applications and forwards to appropriate department.
Announces emergency codes and instructions over public address system as required.
Assists Residents, family members, and others with inquiries regarding Resident and facility information.
Check in residents, family and staff according to Covid-19 policies and procedures.
Mission Points Expectations of all Employees:
Adheres to all Mission Point Policies and Procedures.
Conducts self in a manner consistent with Mission Points’ Core Values at all times.
Maintains a positive and respectful attitude with all word-related contacts.
Consistently reports to work on time and prepared to perform the duties of the position.
Meets productivity standards and performs duties as workload necessitates.
Maintains the privacy of all patient information and company proprietary information.
Treat residents, family members, visitors, and team members with respect and dignity.
Able to safely perform the essential functions of the job with or without reasonable accommodation.
Dress in business casual attire.
Must maintain an active license or the required certification(s) (if required by the job).
Required/Desired Qualifications:
Education, Training, and Experience
Minimum high school diploma or equivalent.
Specific skills, knowledge, and abilities
Exceptional customer service skills and telephone etiquette.