What are the responsibilities and job description for the Customer Support Specialist position at InterScripts, Inc.?
Location: Chantilly,Virginia,US
Job Type: Full-Time
Experience Required: 2-3 Years (International Calling Experience Preferred)
Language Proficiency: Excellent English (Spanish Fluency is a plus)
Specialization: Technical Support & Healthcare Claims Experience Preferred
Work Schedule: Evenings Stating at 8:00 PM EST & Weekends
About Us:
InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
Requirements
Job Type: Full-Time
Experience Required: 2-3 Years (International Calling Experience Preferred)
Language Proficiency: Excellent English (Spanish Fluency is a plus)
Specialization: Technical Support & Healthcare Claims Experience Preferred
Work Schedule: Evenings Stating at 8:00 PM EST & Weekends
About Us:
InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
- Provide exceptional technical support to international clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
- Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
- Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
- Escalate critical issues to senior support or development teams when necessary.
- Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
- Ensure a high level of customer satisfaction with prompt and effective issue resolution.
- Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise.
- Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities.
- Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology.
- Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare.
Requirements
- 2-3 years of experience in technical support, especially in an international calling context.
- Proficiency in English, both written and verbal, with clear communication skills.
- Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with support ticketing systems, CRM tools, and customer service protocols.
- Fluency in Spanish is a plus.
- Health, Dental, Vision, and Insurance
- Life and AD&D Insurance
- Supplemental Life Insurance
- Paid Time Off
- Flexible spending accounts
- Health savings account
- Primary Healthcare
- Health Advocacy
- Virtual Health
- Commuter Benefits
- Short term Disability
- Long-term disability