What are the responsibilities and job description for the Inside Sales Representative-Drum Motors position at Interroll Corporation?
ABOUT INTERROLL:
The Interroll Group is one of the world’s leading specialists within the field of internal logistics. Headquartered in Switzerland, the exchange-listed company employs around 1,600 people at 31 enterprises around the globe. Among the company’s 23,000 customers worldwide are plant manufacturers, system integrators and equipment manufacturers. Our Products are in daily use by global brands everyone knows, like Amazon, Bosch, Coca-Cola, DHL, Procter & Gamble, Red Bull, Siemens, Walmart and Yamaha (Motorcycles). In addition, Interroll initiates global research projects for logistics efficiency and is actively supporting industry associations for standards or better use of resources.
MISSION: To cultivate long-term, high-value relationships with customers, ensuring client satisfaction and loyalty by consistently delivering innovative solutions that achieve their business objectives and maximize long-term revenue and profitability.
DUTIES AND RESPONSIBILITIES:
- Focus on sustaining and expanding the Drum Motor product line and all tasks associated
- Receive and respond to customer requests with urgency and high detail
- Quote and order entry for assigned products in SAP
- Manage orders and follow up with customers with status updates
- Identify and develop solutions for new applications using application data sheets, drawings, pictures, and customer questioning
- Identify customer problems and areas for opportunity for new product sales
- Prepare quotations with standard and custom products and solutions
- Communicate to customers with speed and professionalism
- Take phone calls and emails from customers and repair shops to assist with product problems and opportunities
- Strategize on how to create new sales and new customers
- Look at trends and help maintain appropriate inventory stock levels, will involve working with production and purchasing
- Work with team mates to balance work loads to make fastest delivery for customer requests
- Communicate about technical topics with customers and engineers
- Potential for customer visits, Trainings, meetings, lunch and learns
- Participate in all internal sales and project meetings
- All other responsibilities as assigned
REQUIRED QUALIFICATIONS:
- Possess and display Interroll’s Values at all times:
- Long term thinking
- Committed to excellence
- Always respectful
- Passionate about customers
- 2 year or 4 year degree in business related concentration
- Mechanical aptitude, experience with technical products or mechanical devices
- Possess the ability to read and interpret documents such as blueprints, technical procedures, and regulations.
- Possess advanced communication skills and the ability to write reports and correspondence
- Possess the ability to effectively present information and respond to questions from managers, clients, and customers
- Self-motivated, able to work unsupervised and manage time effectively
8. Advanced computer proficiency including Microsoft Office, SAP experience a plus
- Ability to understand, interpret and discuss detailed engineering drawings
- Ability to assess application needs and provide solutions with custom products
- Possess good judgment and decision-making ability
- Effectively present information and respond to questions from groups of people
- Ability to solve math problems and understand calculations
- Advanced written and oral communication skills
- Ability to speak in front of a group
PHYSICAL DEMANDS:
While performing the functions of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel and talk or hear. The employee is required to frequently reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel or crouch. The employee must occasionally lift, and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.