Medical Laboratory Customer Service Representative

Pathology Services, part of Interpath Laboratory, is seeking a Medical Laboratory Customer Service Representative with excellent people skills to enhance our team. Ideal candidates will have a collaborative spirit and a commitment to supporting both our patients and our team’s goals.

Pay: Starts at $15 per hour, with rate negotiable based on experience 

Schedule: 4-day work week 9-hour shifts, including a Saturday rotation

Benefits: 

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

In this role, you will be responsible for:

• Administrative duties: Providing excellent customer service, answering phones, and monitoring for instrumentation alarms.
• Technical responsibilities: Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening. 
• Accurate data management: Verifying specimen information, performing data entry, and properly identifying patient information.
• Specimen handling: Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity.
• Compliance: Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance.
• Flexibility: Covering work shifts at different sites as needed to ensure smooth operations.

Education & Certification:

• High school diploma or equivalent required.

Experience:

• Previous phlebotomy experience is preferred but not required

• Strong preference for candidates with a stable work history and minimal employment gaps.

Skills & Competencies:

• Excellent communication skills; able to interact professionally with patients and team members.

• Detail-oriented with a strong focus on accuracy.

• Highly organized and capable of managing multiple responsibilities effectively.

About Us: Interpath Laboratory, Inc. is a family owned & operated, clinical and anatomic pathology laboratory with over 90 locations in Oregon, Washington, and Idaho. We are the Northwest’s leading innovative laboratory dedicated to providing rapid, reliable, and economical laboratory testing services. With over 50 years of growth and prosperity, we are the region’s largest independent laboratory. We emphasize the vital importance of a vibrant work culture and environment where building relationships, teamwork, and positive attitudes are highly valued!

From a comprehensive benefits package to an ever-evolving learning and development program which fosters career growth, we truly value our employees and are very proud of the work family we have built since 1967.

We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg

Physical Requirements: 

• Laboratory setting with automated equipment emitting ambient sounds.
• High level of staff interaction in close quarters; must hear alarms to ensure timely response to safety needs.
• Regular handling of potentially infectious samples, with required protective gear (lab coat, gloves, goggles, face shield).
• Ability to sit, stand, bend, kneel, crawl, twist, and walk on uneven surfaces throughout the day.
• Frequent bending, extended standing, and lifting up to 30 pounds.
• Flexibility to work extended hours or overtime as needed.

OSHA Category: This role involves exposure to blood, body fluids, and/or tissues, with Hepatitis-B vaccination offered to all performing these duties.