Client Account Manager

The Client Account Manager – Omaha Region serves as the primary liaison between the laboratory and assigned client accounts, with a strong focus on client satisfaction, retention, and operational success in a developing market. This role is designed for a flexible, service-oriented professional who can wear multiple hats and adapt gracefully as regional needs evolve. The CAM advocates for clients while maintaining a neutral, collaborative posture with internal laboratory and operations teams.

This position supports account start-ups, client training, and ongoing relationship management, while also contributing hands-on support such as phlebotomy, workflow education, and limited operational coverage as needed during the early growth phase of the region.

Pay: $75,000 annually

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Benefits: 

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

What You'll Do:

• Serve as the primary outside point of contact for assigned client accounts, fostering strong, trust-based relationships focused on service excellence and long-term retention.
• Act as an advocate for clients while maintaining a neutral, solutions-oriented posture between the client and laboratory, ensuring issues are addressed collaboratively and professionally.
• Safely and reliably operate a vehicle to travel between multiple client locations daily, maintaining punctuality while complying with all traffic laws, safety requirements, and company driving policies.
• Support new account start-ups, including client onboarding, workflow training, test menu education, and ongoing follow-up during early implementation phases.
• Develop and maintain a working knowledge of laboratory workflows, processes, and services in order to effectively educate clients and support operational alignment.
• Perform phlebotomy and limited on-site client support as needed, particularly during account start-up or low-volume phases.
• Demonstrate flexibility and willingness to assist with evolving regional needs, including floating to client locations or providing short-term coverage as required.
• Assist clients with navigating billing processes and understanding laboratory billing workflows, escalating issues appropriately while helping facilitate resolution.
• Document all client interactions, concerns, and follow-up actions accurately and timely in the company’s CRM system.
• Collaborate closely with laboratory operations, client services, billing, courier, IT, and leadership to ensure seamless service delivery.
• Monitor client satisfaction, proactively identify concerns, and coordinate corrective actions to support retention and growth.
• Provide market feedback to leadership regarding client needs, service gaps, and opportunities for improvement.
• May serve as backup for courier routes in limited, as-needed situations to ensure continuity of client service.
• Demonstrate a consistently professional, respectful, and constructive attitude in all interactions. Fosters a positive, team-oriented work environment by building trust, encouraging collaboration, and communicating effectively with clients, colleagues, and leadership.

Education & Certification:

• Associate’s degree or equivalent combination of education and experience required
• Bachelor’s degree preferred

Experience:

• Healthcare, clinical laboratory, client services, or medical billing experience required
• Experience working directly with physician offices or healthcare clients strongly preferred
• Prior phlebotomy, laboratory, billing, or client services experience highly desirable
• Candidates may come from varied backgrounds, including former medical technologists, experienced client services representatives, or billing professionals transitioning into a client-facing role.

Skills & Competencies:

• Strong interpersonal and customer service skills with the ability to build credibility and trust
• Working knowledge of laboratory services, workflows, and healthcare environments
• Ability to understand and assist with basic laboratory billing navigation
• High degree of flexibility and adaptability in a developing, evolving market
• Ability to balance advocacy for clients with alignment to internal operational realities
• Proficient with Microsoft Office Suite and ability to learn and utilize CRM and other business systems
• Strong organizational skills with attention to detail and follow-through
• Ability to work independently while remaining highly collaborative

About Us:
Interpath Laboratory is a family-owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest’s leading independent laboratories, with plans for continued and strategic expansion into the Midwest.

We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships—with our clients, our patients, and most importantly, our employees.

At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter. We believe great results start with great people, and we are committed to creating a workplace where employees can build meaningful careers while making a real impact in the communities we serve.

We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg

Work Environment & Physical Requirements:
This position involves a combination of field-based client visits, clinical environments, and occasional office work. Duties may include driving to multiple client locations, performing phlebotomy, and limited courier support activities.

Physical requirements may include prolonged sitting or driving, standing, walking, bending, and lifting up to 25 pounds. This position may involve exposure to blood, body fluids, or specimens. Appropriate safety training and protective equipment will be provided.

OSHA Category: This position may occasionally perform tasks that involve exposure to blood, body fluids, and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.