ServiceNow Developer (Onsite)

Location: Washington, DC

Duration: 12 Months with possible extension

Job Description:

The client is looking for a Senior ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform.

As a Senior ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform. You will be responsible for maintaining and performing continual service improvements on the following implemented modules: ITSM, ITFM, HRSD, ITOM, PPM, and SPM. You will be expected to collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

Responsibilities:

• Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows and business use cases.
• Performs operational administrative tasks, as needed.
• Assists with report configuration and maintenance, as needed.
• Configure and maintain data integrations between ServiceNow and other systems.
• Design/ Develop ServiceNow Forms and Tables as well as Modules.
• Develop Workflow / Flow Design where required to drive Approvals and Process Lifecycle.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal).
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Designs, develops, enhances, debugs, and implements software.
• Troubleshoots production problems related to software applications.
• Researches, tests, build, and coordinate the conversion and/or integration of new products based on client requirements.
• Designs and develops new software products or major enhancements to existing software.
• Addresses problems of systems integration, compatibility, and multiple platforms.
• Consults with project teams and end users to identify application requirements.
• Performs feasibility analysis on potential future projects to management.
• Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
• Resolves problems with software and responds to suggestions for improvements and enhancements.
• Acts as team leader on projects.
• Instructs, assigns, directs, and checks the work of other software developers on development team.
• Participates in development of software user manuals.

Best Practices and Governance:

• Ensure adherence to ServiceNow best practices, agency security guidelines, governance policies and maintain as close to an out of the box environment as possible.
• Perform code reviews and mentor junior developers.

Continuous Improvement:

• Stay updated on ServiceNow releases, features, and industry trends.
• Identify opportunities for process improvement and automation.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
• Minimum 5 years of hands-on experience with ServiceNow development of the modules listed above.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
• Demonstrated knowledge of service management processes, procedures, and software, and including knowledge of ServiceNow.

Skills:

Skills

Required / Desired

Amount

of Experience

Hands-on experience with ServiceNow development (ITSM, ITFM, HRSD, ITOM, PPM, and SPM)

Required

6

Years

Proficiency in Javascript, HTML, CSS, and REST APIs

Required

6

Years

Possess an in-depth knowledge of implementing ServiceNow Architecture and ServiceNow scripting

Required

6

Years

Experience working in an agile/scrum environment

Required

6

Years

Bachelor’s degree in IT or equivalent experience

Required

ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification

Highly desired