What are the responsibilities and job description for the Appointment Scheduler position at Intero Chiropractic?
About Us
Intero Chiropractic is a fast-growing, multi-location chiropractic & wellness group in the Bay Area. We help people finally find answers and relief—your work is where that journey starts.
Role
Inside Sales Representative (New Patient Coordinator) — convert inbound/outbound leads into Day-1 diagnostic appointments, keep show-rates high, and own pipeline follow-through across phone, SMS, and CRM (GoHighLevel).
What You’ll Do
- Respond to inbound leads fast (phone/SMS/email); speed-to-lead ≤ 2 minutes during coverage hours.
- Re-engage old leads and cold lists with multi-touch cadences.
- Book & confirm Day-1 diagnostic visits; reschedule proactively to protect show-rate.
- Pre-frame expectations (what happens at Day-1/Day-2) to reduce no-shows.
- Keep GHL spotless: notes, next steps, dispositions, opt-in status, tasks.
- Follow proven scripts & objection frameworks—sound natural, never pushy.
- Hit weekly KPIs and collaborate with the clinics to improve conversion and show.
You Are
- A clear, empathetic communicator who can guide hesitant prospects.
- Systems-minded: you live in the CRM and close loops.
- Competitive about metrics; calm under call volume.
- Tech-comfortable (CRMs, texting, dialers, call recording).
- 1–3 years in inside sales / appointment setting / high-volume phone work.
Nice to Have
- GoHighLevel experience; healthcare/wellness intake; bilingual (Spanish or Mandarin).
Who You Are
- Empathetic, clear communicator with strong phone and written skills
- Motivated by hitting performance goals and improving conversion rates
- Comfortable with CRMs, automations, and modern communication tools
- Organized and proactive — you follow up, follow through, and own your pipeline
- Experience in appointment setting, customer service, or inside sales
Nice-to-Have
- Prior experience with GoHighLevel or similar CRM
- Background in healthcare, wellness, or chiropractic clinics
- Bilingual (Spanish or Mandarin a plus)
- Experience with remote phone-based roles and outcome-based KPIs
Job Types: Full-time, Part-time
Pay: $25.00 - $30.00 per hour
Application Question(s):
- What relevant accomplishments have you had within phone sales?
Work Location: In person
Salary : $25 - $30