What are the responsibilities and job description for the Community Associate position at International Workplace Group plc?
**Job Title:** Community Associate
**Location:** Regus Spaces HQ (under the IWG umbrella) 201 Summit View Drive, Brentwood, TN 37027
**About IWG & Regus:**
IWG is the world’s largest provider of flexible workspaces, operating under brands such as Regus, Spaces, HQ, and more. We empower businesses of all sizes with inspiring office spaces and a global network of business lounges. At Regus Spaces HQ, we create collaborative environments that encourage innovation, creativity, and growth.
**Job Overview:**
As a **Community Associate** at Regus Spaces HQ, you’ll be the welcoming face of our office and the key point of contact for clients. You’ll ensure a positive and productive experience for all members, handling daily operations, assisting with client requests, and creating a thriving community of professionals.
**Key Responsibilities:**
- **Frontline Support:** Greet clients and visitors with a warm and professional attitude. Manage all front desk activities, including answering phones, responding to inquiries, and directing calls.
- **Client Services:** Assist members with administrative tasks, such as mail handling, meeting room bookings, and IT support. Provide ongoing assistance to ensure their experience is seamless.
- **Community Engagement:** Foster a collaborative and engaging environment by building relationships with clients. Encourage participation in networking events and help connect members with each other.
- **Center Operations:** Ensure the business center is running smoothly and professionally at all times. This includes managing office supplies, coordinating with vendors, and reporting maintenance needs.
- **Sales Support:** Promote our products and services to prospective clients and offer solutions that match their business needs. Support the Community Manager with tours and follow-ups as required.
**What We’re Looking For:**
- **Customer-Focused:** A passion for delivering excellent customer service and creating positive experiences.
- **Detail-Oriented:** Strong organizational skills and attention to detail in managing multiple tasks.
- **Proactive:** A self-starter who is ready to tackle problems head-on and offer solutions.
- **Communicator:** Exceptional communication skills with the ability to engage clients and foster community spirit.
- **Team Player:** Willing to collaborate and work closely with colleagues to ensure smooth operations.
**Qualifications:**
- Previous experience in customer service, hospitality, or administrative roles is preferred.
- Strong proficiency in Microsoft Office Suite and other standard office software.
- Ability to manage time effectively in a fast-paced environment.
**Benefits:**
- Competitive salary and benefits package.
- Opportunity to work in a dynamic, global environment.
- Career growth opportunities within the IWG network.
- Access to a variety of professional networking events.
Join us at Regus Spaces HQ and become part of an inspiring global team dedicated to helping businesses succeed!
Appy Here at https://jobs.iwgplc.com/vacancy/-/42184/description/
