Retail Sales Supervisor

$500 SIGN ON BONUS AFTER 6 MONTHS OF EMPLOYMENT

International Shoppes is all about delivering the best service and product assortment to the traveling public since 1951.

We are proud to operate across some of the nation's busiest and most dynamic airports, serving travelers from coast to coast. Our current locations include New York’s John F. Kennedy International Airport (JFK) in Terminals 1, 4, and 5; Washington Dulles International Airport (IAD) in Terminal B; Baltimore/Washington International Thurgood Marshall Airport (BWI) in Concourse A-B; Bradley International Airport (BDL) in Connecticut’s Main Terminal; and Houston’s George Bush Intercontinental Airport (IAH) in Terminals C and D.

As part of our continued growth and expansion, we are excited to welcome several newly acquired operations to our network, including Daniel K. Inouye International Airport (HNL) in Honolulu, Kahului Airport (OGG) in Maui, and additional operations at JFK Terminal 4 with our business partner, ARI. Together, we are New York Duty Free. 

This expanding footprint reflects our commitment to delivering exceptional service in premier travel destinations across the United States. With a presence spanning major metropolitan hubs and world-renowned island gateways, we are excited about the future and the opportunities ahead for both our team members and the travelers we serve.

Summary:

We are seeking a FT Retail Sales Supervisor, who will be responsible for the complete operation of designated areas.  Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.

Perks & Benefits:

• Full Time opportunity
• Benefits: Medical, Dental, 401K
• Merchandise Discounts
• Paid time off and vacations
• Great work environment

Responsibilities:

• Manage the store in the absence of management, demonstrating outside sales and customer service skills.
• Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS).
• Adhere to U.S. Customs regulations and all company policies and procedures.
• Ensuring client concerns are solved professionally
• Administer coaching & counseling, corrective actions, and proper documentation to associates when needed.
• Act as role models of professionalism, ethical behavior and effective decision making at all time.
• Delegating tasks and following-up to ensure task completion.
• Observing and providing feedback of Associate performance.
• Motivating associate to perform at a high level
• Training employees to interact with clients in a professional manner

Education & Experience:

• Minimum of three (3) years of retail experience
• Minimum of one (1) year of supervisor/manger experience.
• Minimum of one (1) year of previous customer service or selling experience
• Ability to work in fast-paced environment
• Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
• Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

Requirements:

• Must present professional appearance while interacting with clients
• Must be a team player
• Must participate in semi-annual inventory
• Must pass airport security background

Physical Requirements:

• Must be able to lift up to 25lbs 
• Must be able to stand and/or walk for eight hours per shift
• Must be able to bend, kneel, and stoop.

We are an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job.  Duties, responsibilities and activities may change at any time with or without notice