Casework Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Caseworker Coordinator is responsible for managing the provision of services to assist Refugee Support Services (RSS) funded clients to ensure every client receives high quality support in line with IRC policies and donor requirements. The caseworker coordinator manages all administrative services for clients, including public benefits, legal support, employment programs, health or mental health care.

Major Responsibilities

Responsibilities may include, but are not limited to:

Service Delivery and Program Coordination

• Lead and coordinate RSS-funded case management programming to ensure the timely, high-quality delivery of services in accordance with IRC policies, donor requirements, and client-centered principles.
• Assign cases and service tasks based on staff role, caseload capacity, and client need, ensuring continuity and consistency of services.
• Coordinate client access to follow-up services, including public benefits, legal support, employment programs, SSI, and health or mental health care.
• Build strong partnerships with internal teams and community organizations to ensure clients have seamless access to the resources they need.
• Support the development and implementation of new or expanded RSS programming based on donor guidance, funding availability, and emerging client needs.
• Keep documentation and reporting accurate and up to date, while regularly monitoring program performance and addressing any needs to maintain quality support for clients.
• Recruit, train, and support program staff, creating a welcoming, inclusive, and trauma-informed workplace where everyone can thrive and collaborate.
• Represent IRC in community and partner meetings and support broader program goals as assigned.
• Perform other duties as assigned.
  
  

Job Requirements

• High school diploma, required, bachelor’s degree in social work or a related field, preferred.
• At least two years of relevant experience, required; experience in refugee resettlement and the Refugee Support Services (RSS) program, preferred.
• Fluency in English with strong verbal and written communication skills, required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• US work authorization required.
  
  

Working Environment

• A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Position hours are Monday-Friday, 9:00am-5:00pm.
• May require occasional weekend and/or evening work.
  
  

Compensation: (Pay Range: $25 - $27) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.