Quality Manager

Job Description
Position Title:
Quality Manager
Pay Rate
$108,200-$144,300

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s short –term incentive plan.

Category/Shift
Salaried Full-Time Exempt

Physical Location:

Pine Hill Mill (Pine Hill, AL)

The Job You Will Perform (including but not limited to):
The following key accountabilities are not all inclusive; additional responsibilities may be assigned based on evolving business needs.

• Champion a safe, injury free work environment by modeling safe behaviors, supporting safety initiatives, and maintaining a clean and orderly workplace.
• Serve as the site’s Quality Management System (QMS) Champion, ensuring that the QMS is effectively implemented, continuously improved, and aligned with corporate quality standards.
• Lead the development, implementation, and continuous improvement of mill quality metrics, customer experience processes, and related company initiatives.
• Reduce the cost of quality by establishing actionable KPIs and prioritizing improvement opportunities.
• Build and sustain a strong quality culture grounded in documented root cause analysis and structured problem-solving methodologies.
• Partner with the Operations Team to resolve process issues impacting product quality, using Six Sigma and other disciplined problem-solving tools.
• Promote and communicate Quality best practices, collaborating with department managers, front line leaders, and cross-functional partners to ensure effective operation of the Quality Management System.
• Act as the primary liaison for key contractors and external stakeholders on all quality-related matters.
• Develop, maintain, and apply Standard Operating Procedures (SOPs) for all relevant processes, including Quality team workflows and system improvements.
• Serve as the site coordinator for critical quality-related business software.
• Provide leadership that strengthens team member engagement, drives consistent execution of quality processes, and fosters effective communication across the mill.
• Ensure internal and external customer requirements are met by maintaining strong communication channels with box plants, mill personnel, and corporate partners.
• Coordinate all customer interactions, including quality issue resolution, specification changes, and onsite visits.
• Lead and develop the Quality Support Team, including direct supervision of the Quality Engineer and the hourly Quality Technician, ensuring effective teamwork and high performance.
• Maintain and strengthen collaborative relationships with internal partners, including the Finished Products Operating Team and the Area Manufacturing Excellence Leader (AMEL).
• Implement and maintain audit practices to track, verify, and sustain quality performance metrics.
• Demonstrate flexibility and willingness to provide mill support outside normal business hours, including nights and weekends.
• Exhibit a confident, positive leadership presence that motivates others and reinforces a culture of excellence.
• Reports directly to the Manager of Manufacturing Excellence (MME), with a dotted-line reporting relationship to the Finished Products Business Unit Manager.
• Validate tests and equipment
  
  

The Skills You Will Bring

• Bachelor's degree in engineering or equivalent experience
• Management and Leadership experience required with five plus years' manufacturing experience.
• Thorough and detailed knowledge of paper making and the impact of paper quality on convertibility and box production.
• Demonstrated exceptional written and oral communication skills
• Proficient in Microsoft Office.
• Strong project management skills with high level of accuracy and attention to detail.
• Proficient with Proficy (quality management systems).
• Experience working in a team-based HPWS, customer and quality-focused organization.
• Knowledge of relevant OSHA and IPG standards and regulations.
  
  

About Us
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build
Leadership training, promotional opportunities

The Impact You Will Make
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.