Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate:

$48, 300 – $64, 400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

Butler, IN

The Job You Will Perform:

• Serve as the primary contact for International Paper’s customers, ensuring a world-class customer experience.
• Master Customer Account Specialist responsibilities:
• Convert purchase orders to production orders.
• Communicate professionally with customers about order status, estimates, changes, and confirmations.
• Monitor and manage customer inventory levels.
• Resolve order discrepancies, quality complaints, overdue accounts, and aged inventory.
• Shipping tasks:
• Receive in deliveries in SAP
• Schedule trucks and writing up lineup for the PIT drivers on all shifts
• Consolidate inventory and move out bills, billing & filing
• Vacation coverage as needed / various shifts
• Work with PIT operators on what orders to load and how to load them. Pallets, load patterns, etc.
• Monitor and work the Shipping department window. Check in drivers while communicating what docks to be loaded out of.
• Create and check Bill of Landings going out and coming in.
• Monitor production status for order availability and or ready times.
• Build strong customer relationships to maintain International Paper’s competitive advantage.
• Understand plant-specific manufacturing capabilities.
• Coordinate with design, sales, pricing, and operations for new customer items.
• Understand International Paper’s pricing models.
• Manage warehoused items using replenishment ordering and FIFO.
• Report on aged inventory and participate in Non-Price Improvement initiatives.
• Provide data reporting and forecasts to management, sales teams, and customers as well as report customer concerns and issues.
• Create and manage customer-specific reports.
• Resolve customer order discrepancies, including pricing, credits, quality concerns, and returns sometimes requiring communication with the manufacturing and shipping teams.

The Qualifications you will bring:

• 3 years of industry experience with a high school diploma/GED or an undergraduate degree.
• Proficiency in basic math functions for accurate quantities, estimates, and quotations.
• High proficiency in Microsoft Office, especially Excel and Word.
• Outstanding written and verbal communication skills.
• Excellent administrative and organizational skills.
• Strong customer focus, decision-making, attention to detail, integrity, and problem-solving skills.

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.