Call Center Representative

🌍 Assistance Coordinator – Global Healthcare & Travel ClaimsLocation: Hybrid (Indianapolis Office)Contract: Full-Time | Monday to FridayProposed Start Date: 12th January 2026✈️ Make a Global Impact with IMGAt International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.What You’ll DoAs an Assistance Coordinator, you’ll be the first point of contact for customers who need support with healthcare and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.Key Responsibilities:Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathyAnswer benefit questions, update policies, and assist with new and existing claimsDocument interactions accurately in our CRM systemCollaborate with team members and mentor new hires when neededSupport special projects and tasks as assignedWhat We’re Looking For1 year of customer service experience with strong problem-solving skillsProficiency in Microsoft Office SuiteExcellent communication skills—both written and verbalAbility to multitask in a fast-paced environmentGlobal awareness and a genuine passion for helping peoplePositive attitude, resilience under pressure, and attention to detailBonus Points:Bilingual skills (Spanish, Portuguese, Mandarin, French)🎁 Perks & BenefitsA diverse, inclusive, and globally connected teamComprehensive benefits package (Medical/RX/Dental/Vision)401(k) with company matchPaid Time Off Company HolidaysFree parking & on-site fitness centerCasual dress environmentTuition reimbursement plan🚀 Ready to Build Something Extraordinary?Join a team that’s making a difference worldwide. Apply now and take the next bold step in your career with IMG!IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.Powered by JazzHRmJSRVwQSnO

Salary : $15 - $19