What are the responsibilities and job description for the Program Coordinator position at International Foundation for Protection Officers?
About the Role
We are a growing organization dedicated to delivering meaningful and cost-effective security training solutions. Our programs support individuals, security service firms, and organizations with in-house security personnel, helping them advance professionally through industry-recognized certifications.
We are seeking a detail-oriented Program Coordinator to support daily administrative operations and assist with certification program activities. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing administrative work, customer interaction, and program coordination.
Key Responsibilities
- Manage day-to-day administrative tasks and respond to email and phone inquiries
- Monitor and manage social media platforms (e.g., LinkedIn, Facebook)
- Process program orders, including:
- Certificate enrollments
- Certifications and recertifications
- Proctor verifications
- Release and grade examinations and issue certificates
- Maintain class lists and track daily program activity and statistics
- Prepare invoices and assist with certification processing
- Create and maintain Excel reports and perform basic data analysis
- Distribute newsletters and support marketing campaigns
Qualifications
- Strong administrative and organizational skills
- Excellent communication and customer service abilities
- Proficiency in Google Workspace and/or Microsoft Office (especially Excel)
- Ability to manage multiple tasks while maintaining accuracy and attention to detail
- Comfortable working independently and as part of a team
Preferred (Not Required)
- Experience in training programs, certification programs, or education administration
- Familiarity with CRM systems or learning management systems (LMS)
- Basic understanding of social media management and email marketing tools
Pay: From $20.00 per hour
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Sanford, FL 32771
Salary : $20