Box Office Assistant

Box Office Assistant

COMPANY DESCRIPTION

For 30 years, the International Festival of Arts & Ideas ("Arts & Ideas") has inspired and delighted

audiences with an annual program of over 200 performing arts and humanities events year-round, at

least 80% of which are free.

Focused events in June range from world and nationally-renowned speakers sharing the stage withcritical local voices for discussions on democracy, to jazz concerts, theatrical performances, dance; takeout mixology classes; bike and walking tours; and live, individual performances by local on-callartists on front lawns and sidewalks throughout the area.

Year-round programs include special town-hall events, a fellowship program for youth, planning andimplementing mini-festivals in New Haven's culturally-rich neighborhoods, participation in the NEA BigRead, and our annual Visionary Leadership Award program.

PRIMARY DUTIES & RESPONSIBILITIES

Working under the supervision of the Box Office Lead (BOL), the Box Office Assistant (BOA) will help inmaintaining customer service by providing patrons with an easy, friendly, accommodating, andmemorable experience, from purchasing a ticket or making a reservation to attending the event. TheBOA will assist with phone calls, venue/will call check-ins, ticketing/reservation inquiries, and other related assistance while ensuring a seamless interaction between us and our customers.

Box Office

Sell tickets and answer customer inquiries over phone, email, and at in-person info

booths on the New Haven Green.

Help the BOL maintain packages, discounts, and other box office functionality.

Attendance at events to sell pre-show tickets and distribute will-call tickets.

Reconcile income and inventory after events; return remaining inventory to venues.

REQUIREMENTS

Must have at least 1 year of sales/transactional experience

Must be highly organized and detail-oriented

Familiarity with box office software is required; knowledge of Eventbrite is a plus

Ability to handle multiple tasks and priorities with efficiency and poise

Excellent written, verbal, and interpersonal communication skills

ORGANIZATIONAL DESIRES

Interest in the arts & performing arts

Conversational Spanish

Familiarity with the neighborhoods and communities in and around New Haven

CLASSIFICATION

Job Type: Part-Time (Seasonal)

Pay: $20.00 per hour

Schedule: Mid-May through June (up to 32hrs per week)

*Note: With occasional weekend and late-night hours during the summer (April-June)

Location: 195 Church Street 12FL New Haven, CT 06510

Salary : $20