Document Management Team Lead

About the Company

At International Education Evaluations (IEE), we specialize in evaluating international academic credentials, ensuring that students and professionals from all corners of the globe have their education recognized accurately. Our services help institutions, employers, and licensing bodies make informed decisions, creating pathways for international talent to thrive.

As a trusted leader in the field for over 40 years, IEE has partnered with thousands of organizations to assess and verify international qualifications. By joining our team, you will be part of a mission-driven business that empowers global talent while delivering expertise and growth opportunities to its team members. Join IEE, where your work ensures that education is valued worldwide, and opportunities are limitless.

We seek a highly motivated, experienced team leader to join our Document Management Team at IEE. As Team Lead, you will guide individuals toward achieving company goals and promoting a positive team culture. You will cultivate an atmosphere of collaboration and communication, while equipping team members with tools for success.

Background Requirements

· Bachelor’s degree or some college with at least 3 years of employment experience at a college or university in a student services department

· 3 years of administrative management experience including supervision of multiple full-time personnel

· Prior work experience in an academic records, legal records, or medical records setting is a plus

· Prior work experience in a university registrar’s office, admissions office, or international services office is a plus

· 2 years managing high performing teams

Required Skills

· Strong customer service orientation (“customers” can be patients, clients, students, etc.)

· Strong cross-cultural, cross-generational, and interpersonal communication skills

· Exceptionally organized and detail oriented; able to manage multiple tasks efficiently

· Works independently with minimal oversight and applies critical thinking skills when making decisions

Major Objectives

· Create positive and productive work environment

· Motivate and inspire team members; foster a sense of collaboration and accountability

· Transform a newly merged group of individuals into a cohesive and high performing team where each member feels valued, supported, and equipped to succeed.

· Identify and leverage team member strengths and ensure they have opportunities for professional development

Key Responsibilities

· Directly manages IEE’s 7-person Document Management Team which is responsible for scanning, organization, indexing, and verification of physical records that are received via drop-off or mail/shipping

· Oversees communication with customers about missing items that are required for a complete evaluation file in addition to communication regarding verification holds

· Oversees reception and customer support provided at our “walk-up” window for local customers who are dropping off/picking up documents

· Writes procedures, implements workflow systems, and coordinates work among staff members; creates and maintains internal training manuals and resources

· Sets clear objectives, defines responsibilities and communicates expectations

· Establishes work schedules for all team members based on organizational needs

· Establishes and tracks key performance indicators for all team members. Routinely provides constructive feedback to direct reports. Supports and guides team members to ensure they meet their individual targets and KPIs

· Generates reports on team performance and provide regular updates to senior management

· Leads weekly team meetings which focus on communicating expectations, providing opportunities for improvement, learning new skills, solving problems, and goal setting

· Collaborates with other production team leads and Operations Managers to create efficiencies that will support operational excellence and help meet organizational goals

· Acts as primary liaison with IT for Doc Mgmt tech/dev needs

· Recruits and hires additional team members as necessary; trains hew hires

Additional Information

Employment Type: Full-time

Location: On-site Charlotte (Mint Hill), NC

Schedule: M-F 8:00am-5:00pm or 9:00am-6:00pm

Benefits: Health Insurance, Maternity/Paternity Leave, 401k Matching, Life Insurance, PTO (3 Weeks)

Pay: $58,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Mint Hill, NC 28227 (Required)

Work Location: In person

Salary : $58,000 - $67,000