What are the responsibilities and job description for the Store Manager- PSL position at International Diamond Center?
Job Summary
The Store Manager is responsible for driving sales, profitability, and overall store performance while delivering an exceptional luxury client experience. This role leads all aspects of store operations, including sales leadership, team development, inventory control, and operational excellence, in partnership with the Sales Manager.
Primary responsibilitiesLeadership & Team Development
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
The Store Manager is responsible for driving sales, profitability, and overall store performance while delivering an exceptional luxury client experience. This role leads all aspects of store operations, including sales leadership, team development, inventory control, and operational excellence, in partnership with the Sales Manager.
Primary responsibilitiesLeadership & Team Development
- Lead, coach, and motivate the team to achieve individual and store sales goals.
- Foster a positive, highperformance culture focused on accountability and growth.
- Recruit, assist with onboarding, train, and develop team members.
- Conduct regular performance reviews, coaching sessions, and team meetings.
- Drive sales performance through active floor leadership and client engagement.
- Support and assist in closing sales and managing customer relationships.
- Resolve customer concerns promptly and professionally.
- Ensure consistent client followup, including special orders, repairs, and outreach.
- Oversee daily store operations to ensure efficiency, accuracy, and profitability.
- Monitor sales transactions, financing, and discounting to maximize margins.
- Manage scheduling, payroll approvals, and timecard compliance.
- Ensure adherence to company policies, security procedures, and operational standards.
- Maintain full proficiency in POS systems, cash handling, and backoffice procedures.
- Stay informed on market trends, pricing strategies, and competitive positioning.
- Partner with the Sales Manager to develop and execute sales strategies.
- Act as liaison between store team and executive leadership.
- Analyze performance metrics to identify opportunities for growth and improvement.
- Support store events, promotions, and client outreach initiatives.
- Maintain store appearance, cleanliness, and organization.
- Ensure proper opening/closing procedures and merchandise security.
- Complete special projects and other duties as assigned.
- Proven leadership experience in retail or luxury sales environment.
- Strong business acumen, analytical, and problemsolving skills.
- Excellent communication and interpersonal skills.
- Ability to drive results, manage multiple priorities, and lead highperforming teams.
- High level of integrity, professionalism, and accountability.
- High school diploma required.
- Experience in fine jewelry or luxury retail.
- Prolonged standing and active movement on the sales floor.
- Frequent bending, lifting, and movement of merchandise.
- Availability to work evenings, weekends, holidays, and events.
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.