Client Relations Specialist

Company Description

International Copy Machine Center (ICMC) has provided office technology solutions to businesses in the greater El Paso, TX and Las Cruces, NM area for over 40 years. As an authorized dealership for Konica Minolta, ICMC offers a wide range of products including scanners, desktop copiers and printers, high-speed commercial copiers, production printers, and wide-format plotters. The company also delivers document management and workflow solutions designed to keep businesses operating efficiently. ICMC is committed to reliable customer service, supported by certified technicians with extensive industry experience and fast on-site response times.

If you enjoy building relationships, helping customers, and making a positive impact on a company's reputation, we'd love to meet you.

As a Client Relations Specialist, your primary responsibility is ensuring our customers receive outstanding service long after the sale. You'll regularly visit customer locations, gather feedback, identify opportunities for improvement, and help strengthen long-term relationships.

This position is ideal for someone who enjoys interacting with people, is highly organized, and can balance field visits with office responsibilities. While customer satisfaction is the primary focus, there are opportunities to earn additional commissions through referrals and sales opportunities.

• Visit existing customers throughout the El Paso area to maintain strong relationships.
• Conduct customer satisfaction surveys and gather valuable feedback.
• Identify opportunities to improve customer experience.
• Encourage satisfied customers to leave Google reviews.
• Create and manage company social media content.
• Update online inventory listings for refurbished office equipment.
• Schedule follow-up appointments for customers requesting sales or service visits.
• Perform occasional administrative duties and answer incoming phone calls.
• Work closely with the sales and service teams to ensure customer needs are met.
• Identify potential sales opportunities and communicate them to the sales team.

• Must be at least 18 years old.
• Clean background check required.
• Valid driver's license, reliable transportation, and current auto insurance.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Comfortable working independently and managing multiple priorities.
• Basic proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with social media platforms is preferred.

• Hourly pay
• Opportunity to earn commissions
• Paid holidays
• Laptop provided
• Gas allowance after successful completion of the probationary period

• Monday through Friday
• 8:00 AM – 5:00 PM (Part-Time option available)