What are the responsibilities and job description for the Call Center Agent I position at International Community Health Services?
Join the ICHS Team!
Discover how you can make a difference in people’s lives and help strengthen communities.
International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society.
At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive.
We offer
This position is responsible for answering patient calls regarding appointments, acting as a liaison for patients and ICHS by directing calls to other departments as needed; and using sound judgement in handling calls and understanding when to escalate calls to triage nurse and supervisor.
Education - High school diploma or equivalent.
Experience - Experience working in a Call Center and or experience related to clinical environment preferred.
Other Requirement(s) - Knowledge of medical terminology. Fluency in English required: additional fluency in other languages is valued.
Discover how you can make a difference in people’s lives and help strengthen communities.
International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society.
At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive.
We offer
- Competitive salary for the Seattle/Puget Sound region
- “Share the success” bonuses
- Insurance premiums 100% paid by ICHS
- Paid time off accrual up to 200 hours annually with up to 320 hours rollover year to year
- Automatic 4% retirement contribution
- 9 paid holidays a year, including 2 personal holidays
- Reimbursement for professional licensure
This position is responsible for answering patient calls regarding appointments, acting as a liaison for patients and ICHS by directing calls to other departments as needed; and using sound judgement in handling calls and understanding when to escalate calls to triage nurse and supervisor.
Education - High school diploma or equivalent.
Experience - Experience working in a Call Center and or experience related to clinical environment preferred.
Other Requirement(s) - Knowledge of medical terminology. Fluency in English required: additional fluency in other languages is valued.
Salary : $22 - $32