Atlassian System Administrator

Title: Atlassian Systems Administrator
Client: Department of the Treasury – Bureau of Engraving and Printing (BEP)
Terms: US Citizens and Green Card Holders (Due to Client requirements); Public Trust or any other clearance is preferred.
Location: Remote but candidate should within DC, MD and VA Area
Terms: Part Time (940 Hours a Year)

Position Overview

• The Atlassian Systems Administrator will be responsible for the administration, technical support, and operational oversight of BEP’s Atlassian Jira and Confluence environments. This role plays a critical part in ensuring the availability, security, and performance of BEP’s Agile project management toolsets.
• The ideal candidate will manage user access, configure workflows, provide Tier 3 support, and collaborate with both internal stakeholders and Atlassian support teams to maintain reliable and optimized systems across production and test environments.

Key Responsibilities

• Create, edit, and deactivate user accounts in Jira and Confluence.
• Manage user groups, roles, permissions, and product access.
• Configure projects, workflows, dashboards, filters, and reports.
• Act as the primary liaison with Atlassian support and BEP stakeholders.
• Troubleshoot technical issues related to workflows, templates, and integrations.
• Coordinate Tier 3 escalations and system support tickets.
• Monitor and maintain Jira/Confluence systems, including upgrades, patching, and backups.
• Support integrations, third-party apps, and perform database health checks.
• Document incidents, resolutions, and root cause analysis for continuous improvement.
• Assist business users with customizing projects, workflows, and templates.
• Provide training, guidance, and best practice recommendations.
• Identify opportunities for process improvement and system optimization.
• Process and monitor IdAM requests to grant/update user access.
• Ensure compliance with BEP security and access control requirements.

Preferred Qualifications

• 5 years’ experience as an Atlassian Systems Administrator (Jira & Confluence, on-premises and cloud).
• Proven experience managing Atlassian products at enterprise scale.
• Strong knowledge of Agile and Kanban frameworks and project management practices.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and support technical/business users effectively.
• Experience conducting requirements analysis and solution design.
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).