Quality Manager

Leadership & Strategy

• Provide strategic direction, leadership, and consultative support for implementing and maintaining customer quality system requirements.
• Champion a culture of quality and continuous improvement across all departments.
• Act as the primary liaison for quality-related communication between customers, suppliers, and internal stakeholders.

Quality Systems & Compliance

• Ensure compliance with IATF 16949, ISO 14001:2015, and other applicable industry standards.
• Develop, implement, and maintain policies, procedures, and methods to evaluate and improve product and process quality.
• Lead internal and external audits, ensuring corrective actions are implemented and sustained.

Continuous Improvement

• Develop and implement programs to establish and maintain quality standards for existing and new products.
• Drive process control, error-proofing, and inspection methods to ensure products meet design intent and customer expectations.
• Analyze quality data, identify trends, and lead root cause investigations to reduce defects, scrap, and warranty claims.
• Partner with operations and engineering to implement lean manufacturing and Six Sigma methodologies.

Team Management

• Supervise and mentor Quality Department personnel, fostering professional growth and accountability.
• Allocate resources effectively to support production, testing, and inspection needs.
• Provide training and guidance to employees on quality standards, tools, and best practices.

Customer Focus

• Serve as the voice of the customer within the organization, ensuring quality requirements are met or exceeded.
• Lead customer complaint resolution, corrective action plans, and preventive measures.
• Support new product launches by validating quality systems and ensuring readiness for production.

Documentation & Reporting

• Ensure system tests are completed, documented, and issues resolved in a timely manner.
• Maintain accurate records of quality metrics, audits, and certifications.
• Report regularly to senior leadership on quality performance, risks, and improvement initiatives.

Other Duties

• Perform additional responsibilities as assigned to support organizational goals.

Skills and Experience Requirements

• Minimum 5 years automotive Tier 1 management experience
• Bachelor's degree in engineering, business management or related field preferred
• IATF 16949 experience required and ISO 14001:2015 experience preferred.
• Strong interpersonal skills to build relationships with all levels across the organization and with customers.
• Strong analytical background with demonstrated ability to analyze, explain, and draw logical conclusions from complex operational, financial, regulatory and/or business data.
• Continuous Improvement / Kaizen / Lean facilitator