Security Operations Manager (Mgr-Bos)

Overview

Internal Security Associates, LLC (ISA) is a security company experienced in providing Armed and Unarmed Security Officers in Boston and greater Massachusetts.

Job Skills / Requirements

Internal Security Associates, LLC (ISA) has a challenging position in our Armed Guard Division. We are looking for an Operations Manager in the Greater Boston area with experience in the security and/or law enforcement field.

The Operations Manager role will accomplish department objectives by performing the following:

• Managing staff, planning and evaluating department activities
• Maintaining staff by recruiting, selecting, on-boarding, and training employees
• Developing personal growth opportunities and accomplishing staff results by communicating job expectations, planning, monitoring, and appraising job results through coaching and counseling employees.

Requirements:

• Significant Military and/or Law Enforcement experience
• Active Class-A Massachusetts LTC
• Completed Massachusetts Reserve Intermittent Academy or Mass Criminal Justice Training Council and additional relevant Law Enforcement Experience
• The ability to demonstrate proficiency in handgun use through qualifications, courses, training, certifications, employment as an armed officer, or other means equivalent to Military or Police training.
• At least two years of supervisory experience
• At least two years of security experience
• Basic computer skills

Responsibilities:

• Schedule and assign officers, build jobs in company software
• Schedule Inspectors
• Schedule emergency requests
• Assess and report client and/or officer issues
• Collaborates with inspectors and officers in the field by enforcing quality and customer service standards
• Reinforce positive morale and uphold company values
• Analyze and resolve quality and customer services issues and recommend system improvements
• Ability to mentor, train, and lead
• Training officers
• On-board new officers, i.e. initial training
• Continued training
• Be available Monday-Friday, weekends as needed
• Other duties, as assigned

Manager skills

• Proficient in Microsoft Suite and WinTeam
• Performance management
• Project management
• Strong communication 
• Coaching
• Supervision
• Results driven
• Foster teamwork
• Handles pressure
• Giving feedback

#AMA

Certification Requirements (Any)

MA LTC

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan