Front Desk Receptionist

Job Overview

We are seeking an experienced, highly-skilled Medical Front Desk Coordinator to join our busy medical office team. This critical role is the first point of contact for our patients and requires a professional, empathetic, and exceptionally organized individual. The ideal candidate will have a proven track record in medical front office operations, mastery of electronic health records (EHR), and expertise in patient registration, scheduling, and payment processing. Proficiency with eClinicalWorks (eCW) is required to ensure efficient, high-quality patient care and administrative compliance.

Key Responsibilities

• Patient Registration & Check-In/Out: Warmly greet and register patients, verifying all necessary demographic and insurance information at every visit. Manage patient flow efficiently.
• eClinicalWorks (eCW) Management: Expertly utilize eClinicalWorks for all aspects of front desk operations, including:
• Scheduling appointments (new and follow-up) and managing the physician's schedule template.
• Electronic Health Record (EHR) updates, ensuring data accuracy and compliance.
• Charge Capture Support: Assisting with the input of visit charges and basic billing tasks.
• Insurance Verification & Financial Counseling: Verify patient insurance eligibility and benefits prior to services. Collect and process co-pays, deductibles, and past-due balances accurately.
• Communication & Triage: Professionally manage a high-volume multi-line phone system, appropriately triaging patient calls, routing clinical questions to MAs/nurses, and handling general inquiries.
• Administrative Compliance: Maintain strict HIPAA compliance and confidentiality standards in all patient interactions and record keeping.
• Records Management: Process incoming and outgoing medical records requests and referrals in compliance with office procedures.
• Office Operations: Coordinate supply ordering, maintain the organization and professional appearance of the reception area, and support team members with administrative tasks as needed.

Required Skills & Experience

• Minimum 2-3 years of continuous, recent experience working as a Front Desk Receptionist or Coordinator in a medical office setting.
• Advanced proficiency REQUIRED in using eClinicalWorks (eCW) for scheduling, registration, and charge processing.
• Expert knowledge of medical insurance verification, patient eligibility checks, and collecting patient financial responsibility (co-pays/deductibles).
• Exceptional organizational skills, proven ability to manage multiple priorities in a fast-paced clinical environment, and impeccable attention to detail.
• Outstanding professional and empathetic customer service skills, with excellent phone and written communication.
• Strong computer literacy, including proficiency with standard office software (e.g., Microsoft Office Suite).
• Strong typing skills and experience with medical documentation and data entry.
• Bilingual abilities (e.g., Spanish/English) are highly desirable and a strong asset in serving our diverse patient base.

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $21