What are the responsibilities and job description for the Consultant Gig #984–SYDNEY–Govt–IT Service & Process Design Lead position at Internal Consulting Group?
Client
An ICG client is looking for an IT service and process design lead consultant (senior consultant/manager level) to include in a tender for the development of a technology services target operating model, transitional implementation planning, and business readiness preparations for a government client.
Role
- Provide support for development of service delivery models, process models, system & tool usage, SLAs, risk controls, and migration plans for a target operating model design & implementation planning engagement.
Key Deliverables:
- Service delivery models (who, what, where, how)
- Partnership & ecosystem engagement models
- Process models (likely based on ITIL or similar)
- Process/service design
- Competencies, capabilities definition & gap assessment
- FTE determination
- Process Metrics, SLA & KPI definition
- Risk identification and control design
- Review of testing use cases and regimes
- Migration implementation planning
Skills and experience required:
- Human capital management – structural org design expertise
- Change management – workforce transition preparation
- Target operating model development
- IT services experience
Logistics
Start date: December Duration: 6-8 Weeks part-time
Location: Sydney
Rate: Daily rate to the consultant will be up to AUS$1,200 depending on level of experience and seniority
Application Close date: No later than Monday 11th November 2024, 12-noon
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APT’s must be lodged within 48 hours. We will review all APT's and select the best 3 for the
client. The client will then conduct interviews.
Please note that the net rate quoted is an ICG Affiliate rates available for ICG Members only. Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.
To apply for this BAF® Please log into the link below to apply online to ICG's new Application Tracking Software (ATS)
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