Winter 2027 Retail Associate - Yellowstone National Park

Overview

Discover the magic of Yellowstone's winter season!

Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests. We're hiring Retail Associates at Old Faithful Snow Lodge and Mammoth Hot Springs. Experience the "secret season" of Yellowstone – an unforgettable winter adventure awaits!

Job Summary:This is a primarily a guest service position assisting guests in finding and purchasing products; suggesting items; providing information about the products, location, and the park; maintaining store product levels and cleanliness; assisting management and other departments if needed.

The Details:Position Type: SeasonalSeason Dates: Early Nov 2026 to Mid March 2027 (depending on location)Pay: $15.70/hourSchedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone National Park pass
• Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• 100 miles of cross-country ski trails (both groomed and skier tracked)
• Outdoor ice skating rinks
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Provide excellent guest service by adhering to Xanterra’s hospitality standards.
• Perform all cashiering duties while adhering to cash handling policies.
• Suggest an add-on sale to every transaction performed.
• Stock product as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Visual Merchandising Manual.
• Provide excellent guest service and maintain your floor zone if assigned one.
• Keep the sales floor clean; which includes sweeping, vacuuming, dusting, mopping, and trash removal.
• Give accurate helpful information to guests.
• Comply with Xanterra’s Environmental Management Systems and look for ways to improve the impact your job has on the environment.
• Discuss concerns only with the manager. Alert manager to shrinkage, guest problems and concerns. Maintain a good working relationship with Managers and co-workers.
• Maintain a safe work area.

Qualifications

• Must be able to communicate professionally and with courtesy.
• Able to operate a point of sales system, open and close the store with or without assistance.
• Demonstrate a basic understanding of Gift Shop procedures by completing the Gift Shop Training Program.
• Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation.
• Acquire and demonstrate a basic knowledge of product information.
• Able to work with a minimum of supervision. Maintain excellent attendance and punctuality. Take breaks in appropriate area for limited time and use the time clock correctly.
• Willingness to work holidays, weekends, and flexible shifts.

Physical Requirements include:

• Able to stand/walk on a concrete surface for a minimum eight-hour shift.
• Able to lift and move goods weighing 50 pounds, and up to 100 pounds or more with assistance.
• Able to frequently bend down or kneel to stock product during a shift. Must be able to frequently move up and down ladders to put away and pull stock during a shift.
• Must be able to work in hot, cold, and dusty environments at elevations above 5000’.
• Must be able to work in close proximity of large game animals like elk, while respecting their space and not approaching.
• Must have hand dexterity capable of sorting paperwork and small items.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.