What are the responsibilities and job description for the Winter 2027 Bell Person - Yellowstone National Park position at Internal Career Site?
Overview
Discover the magic of Yellowstone's winter season!
Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests.
We're hiring Bell People at Old Faithful Snow Lodge and Mammoth Hot Springs. Experience the "secret season" of Yellowstone – an unforgettable winter adventure awaits!
Job Summary:
Bell People are part of the front desk team and responsible for providing the first face-to-face impression to our guests and ensuring guests are given accurate and in-depth information about their accommodations and the park.
The Details:Position Type: SeasonalSeason Dates: December 2026 to March 2027Pay: $10.35/hr tipsSchedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
- Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
- No Wyoming state taxes deducted from your paycheck
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
Perks:
- Free Yellowstone National Park pass
- Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more)
- Access to discounted services at Yellowstone Medical Clinics operated by STGi.
- Employee discounts at local gateway communities
- 100 miles of cross-country ski trails (both groomed and skier tracked)
- Outdoor ice skating rinks
- Retail, Lodging and Travel Discounts
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities
- Provides several services to guests such as luggage transportation to and from rooms, providing information about the location, and shuttle service when necessary.
- Greet guests and tour directors in a friendly manner, and provide luggage service and accurate information to guests.
- Resolve guest problems skillfully with willingness and desire to understand a guest’s viewpoint and take any necessary steps so that the guest is satisfied when they leave.
- Other duties as assigned by manager on-site.
Qualifications
Human relations skills. Must be a "people-person" who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Ability to work quickly and thoroughly when under pressure.
Must be 19 years of age or older to drive company vehicles.
Must have a valid US driver’s license and good driving record.
Will be required to pass a DOT physical and road test.
Physical Requirements include:
- Frequent lifting, carrying, and pushing of guest luggage up to 100 lbs, and/or up to 500 lbs on wheeled carts, for up to 6 hours per shift.
- Extensive stretching, bending, kneeling, walking, climbing up and down stairs. Could total up to 8 hours per shift.
- Standing for up to 8 hours per shift.
- Working in various weather conditions.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.