What are the responsibilities and job description for the Learning and Development Trainer - Yellowstone National Park position at Internal Career Site?
Overview
Live. Work. Explore. as a part of our Learning and Development team in Yellowstone National Park!
Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Trainer, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.
Job Summary:
Act as a key player in connecting employees with Yellowstone and their position by delivering a professional and enthusiastic welcome to Yellowstone, Xanterra, and their department.
The Details:Position Type: SeasonalSeason Dates: April - OctoberPay: $20/hr - $22.10/hr.
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
- Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
- No Wyoming state taxes deducted from your paycheck
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
Perks:
- Free Yellowstone & Grand Teton National Park pass
- Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
- Access to discounted services at Yellowstone Medical Clinics operated by STGi
- Employee discounts at local gateway communities
- Retail, Lodging and Travel Discounts
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities
Deliver and support seasonal and ongoing employee training to ensure quality service and operational efficiency.
Facilitate classroom and on-the-job training during location openings and throughout the season.
Model and promote excellent guest service, professionalism, and teamwork under pressure.
Track and update learning activities in the LMS and monitor training participation, skill development, and feedback.
Collaborate with managers to strengthen employee performance and overall guest experience.
Conduct follow-up training, assess learning transfer, and identify areas for improvement.
Assist in preparing training materials, organizing training spaces, and maintaining cleanliness standards.
Support other departments as needed and ensure adherence to safety and environmental programs.
Qualifications
- Effective interpersonal and public speaking skills.
- Ability to teach others in a logical and professional manner. Ability to demonstrate tasks and give instruction in both small and large groups.
- Effective typing, computer data entry, and writing skills.
- Being capable of self-supervision and following instructions independently.
- Ability to process given information and make decisions.
- Communication and public speaking skills.
- Effective organizational and time management skills.
- Knowledge of Xanterra specific computer programs (Opera, LMS, Mi9).
- Knowledge of basic computer programs (Word, Excel and Outlook).
- Knowledge of chemical safety and products.
- Willingness to ensure company and department policies and procedures are be adhered to.
- Knowledge of Yellowstone National Park, the surrounding communities, and services available.
- Valid driver’s license and safe driving record required, and ability to pass DOT physical preferred.
Physical Requirements include:
- Frequent lifting/carrying up to 50 pounds throughout the day.
- Pushing a cart up to 50-100 pounds.
- Standing for up to eight hours per shift.
- May be working outdoors in various weather conditions.
- Frequent walking up and down stairs.
- Walking up and down hills that are a steep grade.
- Requires bending, kneeling, stretching, and reaching.
- Speaking clearly in front of audiences for several hours.
- Working with required chemicals.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
