What are the responsibilities and job description for the Master Electrician, Field Service Manager position at Intermountain Home Services?
Description
Position Mission:
To lead, support, and grow the electrical service department by ensuring top-tier customer experiences, safe and code-compliant work, and high-performing field teams.
Same Day Heating & Air Plumbing and Electrical is seeking an experienced Electrical Field Service Manager to oversee the daily operations of our residential electrical service division. This leadership role is responsible for managing technicians, ensuring customer satisfaction, maintaining quality standards, and driving departmental performance.
This will be a hybrid role between managing your team as well as working in the field.
You’ll serve as a mentor and resource to your team, help resolve technical and customer-facing challenges, and coordinate closely with dispatch, sales, and warehouse teams to ensure efficient service delivery.
This position is eligible for a sign on bonus based upon qualifications and experience.
Key Responsibilities
Qualifications
One Team. Relentless Standards. Results That Matter.
At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.
We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.
Fair, Flexible, and Performance-Driven Pay
Position Mission:
To lead, support, and grow the electrical service department by ensuring top-tier customer experiences, safe and code-compliant work, and high-performing field teams.
Same Day Heating & Air Plumbing and Electrical is seeking an experienced Electrical Field Service Manager to oversee the daily operations of our residential electrical service division. This leadership role is responsible for managing technicians, ensuring customer satisfaction, maintaining quality standards, and driving departmental performance.
This will be a hybrid role between managing your team as well as working in the field.
You’ll serve as a mentor and resource to your team, help resolve technical and customer-facing challenges, and coordinate closely with dispatch, sales, and warehouse teams to ensure efficient service delivery.
This position is eligible for a sign on bonus based upon qualifications and experience.
Key Responsibilities
- Lead, support, and develop a team of residential service electricians and apprentices
- Oversee daily scheduling, performance, and job completion
- Conduct jobsite visits, provide hands-on technical guidance, and ensure code compliance
- Resolve escalated customer concerns and ensure a positive service experience
- Monitor departmental KPIs (revenue, ticket averages, job completion rates, callbacks, etc.)
- Support technician training, licensing, safety practices, and growth
- Coordinate with dispatch, sales, and warehouse for job prep, follow-up, and execution
- Ensure accurate documentation, invoicing, and compliance with local regulations
- Foster a team culture rooted in safety, professionalism, and accountability
Qualifications
- Master Electrician License Required
- 5 years of experience as a licensed electrician (residential focus preferred)
- Prior experience in a leadership or field management role
- Excellent communication and team development skills
- Working knowledge of the NEC and local code requirements
- Proficient with job tracking software, service platforms, and mobile tools
- Valid driver’s license with clean driving record
- Must pass background check and drug screening
One Team. Relentless Standards. Results That Matter.
At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.
We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.
Fair, Flexible, and Performance-Driven Pay
- Competitive salaries across the board, benchmarked to market
- Incentive-based pay and commissions for most field and customer-facing roles
- Company vehicles for field techs, and tool purchase programs to support your craft
- Paid medical for employees, with affordable family options
- Vision and dental plans with low premiums
- HSA and copay plan choices
- 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
- PTO and 6 paid holidays
- Paid certifications and tuition reimbursement for eligible roles
- Leadership development opportunities
- Career pathing initiatives for every position underway
- Quarterly performance reviews and bi-weekly 1:1s to help you grow fast