Learning & Development Coordinator

Position Mission:

To support training and development initiatives across our growing home services organization, which includes seven brands across multiple states specializing in plumbing, HVAC, and electrical services.

Overview:

Intermountain Home Services is seeking a Learning & Development (L&D) Coordinator to support training programs, supporting workforce development, and helping build structured learning pathways in skilled trades or service-based environments. The L&D Coordinator will play a key role in improving technician performance, supporting leadership development, and enhancing employee engagement and retention.

Key Responsibilities:

• Coordinate onboarding and technical training programs for corporate, shared services, plumbing, HVAC, and electrical technicians
• Schedule, manage and conduct in-person, virtual, and field-based training
• Maintain training calendars, attendance records, certifications, and compliance documentation.
• Track continuing education requirements and licensing renewals
• Assist in the development and rollout of structured career path programs for technicians and office staff
• Help develop training materials, SOP documentation, job aids, and LMS content.
• Manage and maintain the Learning Management System (LMS), ensuring accurate course assignments and reporting
• Generate reports on training completion, engagement metrics, and program effectiveness

Core Competencies:

• Technical Mastery: Able to coordinate multiple trainings for multiple organizations and disciplines.
• Effective Teaching: Makes technical content accessible and actionable for learners at all levels
• Field Awareness: Connects training to real-world conditions, challenges, and customer expectations
• Communication: Explains clearly, and motivates learners for participation
• Safety Leadership: Prioritizes safety and proper procedures in all aspects of training
• Team Development: Builds confidence and skills through coaching, support, and accountability

Aligned with Our Shared Values:

• Excellence: You set the standard for learning programs across all markets and ensure consistent, high-quality execution.
• Integrity: You build trust by bringing strong training programs to the organization.
• Solution-Oriented: You identify what each team member needs to grow—and deliver it.
• Collaboration: You work across departments to make sure training supports operational goals.
• Innovation: You continuously improve training content, tools, and techniques.

Qualifications:

Required

• Bachelor’s degree in human resources, Organizational Development, Organizational Leadership, Business Administration, Instructional Design or equivalent
• 2 years of experience in Learning & Development, Training Coordination, HR, or similar role
• Strong organizational and project management skills
• Experience in trades, utilities, construction, HVAC, or transportation
• Excellent communication and interpersonal skills
• Strong written and verbal communication skills
• Experience with Learning Management Systems (LMS)

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company; they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Fair, Flexible, and Performance-Driven Pay

• Competitive salaries across the board, benchmarked to market
• Incentive-based pay and commissions for most field and customer-facing roles
• Company vehicles for field techs, and tool purchase programs to support your craft

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Career Growth That’s Real

• Paid certifications and tuition reimbursement for eligible roles
• Leadership development opportunities
• Career pathing initiatives for every position underway
• Quarterly performance reviews and bi-weekly 1:1s to help you grow fast

A Culture That’s Results-Oriented and Human:

• You’ll be seen, heard, and expected to lead—at every level.
• Our leaders are accessible, hands-on, and committed to removing barriers.
• We work hard, move fast, and support one another like family.

What Sets Us Apart:

• Bold mission. We’re building the most respected, scalable home services company in America.
• Strong brands. People know and trust our names in the communities we serve.
• Elite standards. We’re not here to be average—we’re here to be great.
• Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.

Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.