What are the responsibilities and job description for the Customer Service Representative position at Intermountain Home Services?
Description
Intermountain Home Services - a collection of reputable Plumbing HVAC & Electrical home service companies is looking for energetic and motivated Customer Service Representatives for our newly opened facility in Sandy, Utah!
Position Mission
To deliver excellent customer service by answering and making calls, booking appointments, and providing helpful, timely communication that supports customer trust, loyalty, and company growth.
Overview
Intermountain Home Services is looking for a hungry and driven Customer Service Representative to be the first point of contact for our customers. You’ll schedule appointments, answer questions, and support our service teams—all while creating a welcoming and professional first impression and customer experience.
Key Responsibilities
Communication: Speaks clearly, listens actively, is focused on solutions, and writes professionally.
Empathy: Understands customer frustration and responds with care.
Efficiency: Manages time and tasks effectively in a busy environment.
Attention to Detail: Enters accurate notes and schedules.
Team Coordination: Works well with dispatchers and management.
Accountability: Follows through and owns outcomes.
Requirements
Qualifications:
One Team. Relentless Standards. Results That Matter.
At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.
We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.
Fair, Flexible, and Performance-Driven Pay
Intermountain Home Services - a collection of reputable Plumbing HVAC & Electrical home service companies is looking for energetic and motivated Customer Service Representatives for our newly opened facility in Sandy, Utah!
Position Mission
To deliver excellent customer service by answering and making calls, booking appointments, and providing helpful, timely communication that supports customer trust, loyalty, and company growth.
Overview
Intermountain Home Services is looking for a hungry and driven Customer Service Representative to be the first point of contact for our customers. You’ll schedule appointments, answer questions, and support our service teams—all while creating a welcoming and professional first impression and customer experience.
Key Responsibilities
- Answer incoming calls and emails with professionalism
- Schedule and confirm appointments for multiple home services brands with efficiency and accuracy
- Resolve customer questions or concerns promptly
- Coordinate with dispatch and leadership as needed to streamline service
- Input and update information in scheduling or CRM software
- Follow up on service feedback or missed appointments
- Have an always say yes mentality – eager to book every single opportunity
- Make outbound calls to increase capacity when inbound call flow is low
- Effectively present maintenance plan solutions to customers
Communication: Speaks clearly, listens actively, is focused on solutions, and writes professionally.
Empathy: Understands customer frustration and responds with care.
Efficiency: Manages time and tasks effectively in a busy environment.
Attention to Detail: Enters accurate notes and schedules.
Team Coordination: Works well with dispatchers and management.
Accountability: Follows through and owns outcomes.
Requirements
Qualifications:
- 1–2 years of customer service experience in call center environment
- Strong phone and computer skills
- Familiarity with scheduling or CRM software preferred
- Background check and drug screening required
One Team. Relentless Standards. Results That Matter.
At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.
We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.
Fair, Flexible, and Performance-Driven Pay
- Competitive salaries across the board, benchmarked to market
- Incentive-based pay and commissions for most field and customer-facing roles
- Company vehicles for field techs, and tool purchase programs to support your craft
- Paid medical for employees, with affordable family options
- Vision and dental plans with low premiums
- HSA and copay plan choices
- 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
- PTO and 6 paid holidays
- Paid certifications and tuition reimbursement for eligible roles
- Leadership development opportunities
- Career pathing initiatives for every position underway
- You’ll be seen, heard, and expected to lead—at every level.
- Our leaders are accessible, hands-on, and committed to removing barriers.
- We work hard, move fast, and support one another like family.
- Bold mission. We’re building the most respected, scalable home services company in America.
- Strong brands. People know and trust our names in the communities we serve.
- Elite standards. We’re not here to be average—we’re here to be great.
- Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.