Information Technology Specialist

Intermediate District 287 is looking for an Information Technology (IT) Specialist position at our North Education Center in New Hope, MN!

Intermediate District 287 serves students in grades K-12, as well as transition age students (18- 22 years old), from our 12 member districts in the west metro area. Our district offers a wide range of services and specialized programs, primarily focused on setting IV special education, that is designed to meet the diverse needs of our students. To better understand our student population and work environment check out this video.

Why Work with Us?:

At Intermediate District 287, we are committed to fostering an inclusive and supportive environment for both students and staff. Here’s what makes our district special:

• Trauma-Informed Approach: We prioritize understanding the impact of past trauma on student behaviors, creating a safe and supportive space to help each student thrive.
• Comprehensive Support Services: Each school is equipped with a dedicated team, including School Social Workers, Psychologists, Counselors, Behavior Intervention Specialists, and Student Safety Coaches who are all working together to build meaningful relationships and support student success.
• Small Class Sizes: We offer personalized attention in small classes, with an average of 6- 8 students per class, ensuring every student receives the individualized care they deserve.
• Commitment to Diversity: We value diverse perspectives and life experiences, and our strategic vision is focused on hiring and retaining racially diverse and racially conscious staff across all levels of our organization.

Position Details:

Work Schedule: Full time position, Monday - Friday, 40 hours per week

Reports to: Technology Support Manager
Location: New Hope, MN

This position is part of the Administrators and Unaffiliated Employees Guide

Salary: Minimum starting salary is $45,000 (Depending on experience and education)

Benefits including:

• Low cost medical and dental insurance
• District funded HRA account
• Life insurance and long-term disability
• Optional health care flexible spending account (FSA)
• Optional dependent care flexible spending account (FSA)
• Extensive wellness services that includes 6 free confidential counseling sessions
• Retirement benefits through PERA
• Optional 403b with district match
• Paid time off
• Mental Health benefits
• Ongoing professional development
• More details can be found on our webpage: Contracts/Benefits - Intermediate District 287

Essential Functions:

The following identifies the primary and essential functions of the position and is not intended to be an exhaustive listing of all duties. 

• Provides a variety of user support services;
• Provides help desk and/or problem solving services for users by responding to calls, emails, tickets, and personnel requests for technical support;
• Assists users by determining and/or troubleshooting problems with network, hardware, and software;
• Escalates more complex problems to higher level information systems staff;
• Uses hardware and/or software aids and diagnostic tools to troubleshoot issues;
• Installs and configures printers, scanners, monitors, docks, and other peripherals;
• Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets, and other office productivity software;
• Acts as a liaison between users, information systems support staff, and vendors;
• Provides user support training;
• Maintains materials such as documentation, manuals, user guides, and training materials;
• Performs, coordinates, or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory, and distribution processes of information systems equipment and software products;
• Maintains service logs, on-line trouble logs, and inventories of technology assets;
• Learn and troubleshoot educational hardware and software, including iPads, chromebooks, laptops, smartboards, AAC devices, and associated applications;
• Perform other duties as required.
• View the full Job Classification

Education and Experience Requirements

• Three (3) years experience in information technology (IT) operations support or another IT related support area. Prefer one IT related certification. 
• Substitution Allowed:Education in a job relevant field may be substituted for general experience.

Interview Process:

• Applications are due by June 5, 2026

Website: https://www.district287.org/workingat287

Email: hr@district287.org