What are the responsibilities and job description for the Information Technology Specialist position at Intermediate District 287?
Intermediate District 287 is looking for an Information Technology (IT) Specialist position at our North Education Center in New Hope, MN!
Position Details:
Work Schedule: Full time position, Monday - Friday, 40 hours per week
Reports to: Technology Support Manager
Location: New Hope, MN
This position is part of the Administrators and Unaffiliated Employees Guide
Salary: Minimum starting salary for Unaffiliated Specialist is $45,000 (Depending on experience and education)
Benefits including:
- Low cost medical insurance
- No Premium Employee only (Single) Medical insurance
- Infertility Benefits
- $40 copay for outpatient mental health services
- Low cost dental insurance
- District funded HRA account
- Life insurance and long-term disability
- Optional health care flexible spending account (FSA)
- Optional dependent care flexible spending account (FSA)
- Extensive wellness services that includes 6 free confidential counseling sessions
- Retirement benefits through PERA
- Optional 403b with district match after 1 year
- Paid time off
- Holiday pay
- Mental Health benefits
- Ongoing professional development
- More details can be found on our webpage: Contracts/Benefits - Intermediate District 287
1. Knowledge, Skills, and Abilities
- Technical knowledge: Understand computer systems, hardware, software, audiovisual equipment, and basic networking; learn and support instructional and assistive technologies.
- Problem-solving: Diagnose technical issues and install, configure, and maintain equipment and applications using appropriate troubleshooting tools.
- Customer service and communication: Communicate clearly, collaborate effectively with people from diverse backgrounds, and remain patient and professional when addressing technology needs.
- Training and user support: Explain technical information in understandable terms and provide practical training on instructional technology and office productivity tools.
- Data and documentation: Understand help desk tools, job-specific data controls, and documentation practices; maintain accurate records, reports, inventories, and user-support resources.
2. Essential Functions
The following responsibilities identify the position’s primary functions and are not exhaustive. Emphasis may vary based on department needs.
Core Responsibilities
- Deliver Customer-Focused Technical Support: Provide timely, user-friendly assistance via phone, email, ticketing system, and in-person interactions, ensuring clear communication and exceptional customer service.
- Support instructional technology use: Assist users with educational and productivity tools, embedding quick training and clear explanations into everyday support.
- Collaborate to resolve problems: Serve as a liaison among users, IT staff, and vendors, referring complex issues to higher-level support when needed.
- Perform other duties as assigned.
Operational and Instructional Technology Responsibilities
- Install and maintain technology: Set up and support computers, software, printers, scanners, monitors, docks, audiovisual equipment, and basic network components.
- Support instructional and assistive devices: Learn and troubleshoot iPads, Chromebooks, laptops, smartboards, AAC devices, and associated applications.
- Assist with equipment and software processes: Support purchasing, acquisition, placement, storage, maintenance, inventory, and distribution.
- Connect technical support with training: Provide hands-on setup assistance and user training for classroom and office technology, helping users operate their equipment and applications.
IT Data and Documentation Responsibilities
- Document support services: Maintain accurate service logs, help desk records, and related reports to support consistent troubleshooting and customer service.
- Maintain asset information: Keep inventories of instructional and operational technology equipment and software accurate and current.
- Maintain user and training resources: Keep technical documentation, manuals, user guides, and training materials clear and current to support effective use of instructional and office technology.
View the full Information Technology Specialist Job Classification
Education and Experience Requirements
- Three (3) years experience in information technology (IT) operations support or another IT related support area. Prefer one IT related certification.
- Substitution Allowed: Education in a job relevant field may be substituted for general experience.
Interview Process:
- Applications are due by October 26, 2026
- First round interviews will be October 29-30 2026
- Second round interviews will be week of November 2, 2026