What are the responsibilities and job description for the Patient Services Representative | Full-Time | South Portland, Maine position at InterMed, P.A.?
ESSENTIAL FUNCTIONS
- Primarily answer incoming phone calls for multiple Primary Care practices.
- Redirect calls for Specialty Departments when needed
- Schedule routine and follow-up patient appointments
- Reschedule or cancel appointments as needed
- Confirm future appointments
- Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns
- Assist patients with prescription refill requests
- Assist patients with referral requests
- Provide general practice information for patients as needed
- Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
- Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
- Other responsibilities as directed by supervisor, coordinator, or manager
JOB REQUIREMENTS
- High School Diploma or equivalent required
- Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls
- Strong organizational skills
- Excellent professional judgment, phone skills and decision making ability
- Proficiency with Windows based computer applications
- Flexibility and willingness to work as a team member
- Able to prioritize and handle multiple tasks
- Active listening skills
- Ability to proficiently use telephone system
- Excellent typing and computer ability while simultaneously maintaining a telephone conversation
- Ability to consistently meet and adhere to performance and quality metrics
- Ability to demonstrate and uphold InterMed’s Values
- On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience
- State of Maine residence is required
- Professional appearance
Equal Opportunity Employer
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