What are the responsibilities and job description for the Marine Warranty Advisor position at InterMarine, Inc. - FTL?
Overview
We are seeking a detail-oriented and organized Warranty Advisor to join our team. The primary skill set of the Warranty Advisor is to organize and review warranty claims made by customers and ensure that we are paid for all aspects involved in the warranty by documenting and following up with manufacturers.
The ideal candidate should possess strong organizational skills to ensure that all warranty paperwork and documentation are completed and maintained in an orderly fashion. Both written and verbal communication talents are important, as the warranty advisor communicates frequently with vendors and manufacturers to ensure claims are completed in a timely, efficient manner. Candidate must also possess basic computer knowledge and good clerical skills. Marine and/or mechanical experience is a big plus.
Responsibilities
- Review and process warranty claims submitted by customers and service departments.
- Verify the validity of claims by assessing documentation and ensuring compliance with warranty guidelines.
- Communicate with customers regarding the status of their claims and provide updates as necessary.
- Collaborate with service technicians to gather necessary information for claim processing.
- Maintain accurate records of all warranty claims and related documentation in the database.
- Receive, reconcile, and record payment summaries from manufacturers.
- Investigate overdue, unsettled and short-paid claims.
- Provide support to management in resolving complex warranty issues.
Requirements
- High school diploma or equivalent; additional education or certification in a relevant field is a plus.
- Strong attention to detail with excellent organizational skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication skills, both written and verbal.
- Ability to work independently as well as part of a team.
- Previous experience in warranty administration or customer service
- Ability to handle multiple tasks efficiently while maintaining accuracy.
- Ability to speak Spanish or French is a plus.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Warranty: (Required)
- Marine industry: (Plus)
Ability to Relocate:
- Fort Lauderdale, FL 33312: Relocate before starting work (Required)
Work Location: In person