Communications Director

Communications Director

Location: Bluffton, South Carolina

Job Function: Experiential Marketing

Job Type: Full-Time

Min Education: BA/BS/Undergraduate

Min Experience: 5 years management/leadership

Required Travel: 30%

Job Description:

The Interluxe Group is seeking an experienced and professional Communications Director to join our team. The Communications Director candidate will lead said Department, develop processes, oversee registering of guests for our client events and reporting. The Communications Director will be the main point, and first point, of contact to our agency and the registered ‘voice’ of our luxury clients most valued customers and prospects. The Communications candidate must uphold company culture and that of our clients at all times. Most importantly this role demands; grace under pressure, high levels of organization, superior excel skills and a keen eye for detail. An understanding/experience of working with luxury clientele and their service needs is desired.

Responsibilities:

• Maintains a positive and professional relationship with all guests and clients
• Lead the Communications team, to include clients’ call center, delivering communication to clients and guests on a daily basis
• Train staff, developing and updating SOPs, and managing day-to-day flow of operations
• Support the Communications team with various administrative tasks when needed
• Manage registration and pre-arrival support for guests at activations
• Provide knowledgeable and comprehensive information about upcoming activations
• Facilitate correspondence with guests pre-event, during event, and post-event
• Assist attendees during live events with the registration process
• Oversee team to provide a flawless client experience, with successful results being demonstrated by; desired attendee levels, increased attendee levels, detailed/timely reporting and data accuracy, and a proactive mindset to forecast potential issues
• Update systems to meet operational and reporting needs as necessary
• Develop solutions utilizing critical thinking for problems or situations
• Develop and oversee processes for internal and client facing analytics & reporting, to include detailed Excel spreadsheet development for response handling
• Develop scalable and consistent processes throughout department
• Effective engagement and collaboration with external partners and teams
• Assist in department recruitment, management updates, and employee reviews
• Communicate an end of day report to CEO daily

Basic Qualifications:

• Highly organized, detail-oriented and trustworthy
• Proficient in Microsoft Office with emphasis on Excel (to include Word, Excel, Outlook)
• Demonstrated creative and critical thinking skills for problem solving
• Able to work on multiple projects simultaneously
• Excellent verbal and written communication skills
• Must be cognizant of timelines/deadlines
• True desire to satisfy the needs of others in a fast-paced environment
• Must work well under pressure
• Must be able to proactively learn about all events and happenings, and be able to communicate details to guests and clients
• Experience working with demanding luxury clientele

The candidate will be expected to work Monday through Friday from 9:30 am until 6:30 pm but be flexible to the demands of the job that may shift work days and/or hours. The department is contracted to be operational 9a – 7p EST. Must be able to drive, have transportation and be comfortable working in a busy, open office environment. As we are an events company, travel (30%) to support the team on events may be required.

Compensation dependent on candidate experience and fit. Local residents to Hilton Head/Savannah/Bluffton/Beaufort and the surrounding areas should only apply.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bluffton, SC 29910: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Microsoft Excel: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $70,000 - $100,000