IT Service/Project Manager - Hybrid

Are you the kind of leader who can keep service steady, projects moving, and people aligned—without losing sight of the big picture?Do you thrive in the space where people, process, and performance intersect?Does your brain automatically map ripple effects, spot bottlenecks, connect patterns, and turn complexity into clarity?If you read that and thought, “That’s exactly how I think,” keep going.Interlink Technologies is looking for an IT Service/Project Manager who brings structure, calm, and accountability to a shared engineering team—keeping the service desk predictable, supporting steady project delivery, and strengthening the business through thoughtful decision-making.This role is ideal for someone who creates order, leads people well, and sees the system behind the work.What You’ll OwnDaily Rhythm & Operational ControlYou’ll be the steady center of service delivery — maintaining ticket flow, tracking priorities, ensuring engineers stay aligned, and keeping daily operations running with clarity and consistency. You’ll also monitor active projects for resource alignment, risk, and progress.Capacity, Prioritization & Strategic Trade-OffsYou’ll balance resources between service and project demands, always aware of how a shift in one area affects timelines, utilization, workflow, and profitability. You anticipate challenges early and adjust plans with intention.Process Maturity & KPI-Driven ImprovementYou’ll choose the few essential KPIs that matter right now and lead improvement cycles that raise efficiency, reduce overages, reinforce standards, and strengthen operational maturity.Project & Contract ProfitabilityYou’ll protect agreement profitability by watching trends, understanding root causes of inefficiencies, and guiding decisions that keep work on scope, schedule, and budget. Revenue recognition and month-end reviews will be part of your rhythm.Team Development, Accountability & Culture LeadershipYou set expectations clearly, coach with a teacher’s heart, and lead with emotional steadiness. You model healthy boundaries, address issues before they become problems, and cultivate a culture of consistency, ownership, and follow-through. This Role Is Perfect for You If...A systems thinker.You instinctively see how service, projects, people, workflows, and profitability all connect — and you bring clarity to those moving parts.A calm, emotionally mature leader.You pause before reacting, stay composed under pressure, and make decisions based on root cause, not noise.A people-first developer of talent.You hold high expectations, communicate with transparency, and coach in a way that builds confidence, capability, and trust.A culture setter.You reinforce company values, healthy boundaries, reliable workflow cadence, and standards that shape a steady, disciplined, high-performance environment.A metric-driven operator.You use data (utilization, margins, SLA trends, estimated vs. actual) to guide decisions and strengthen performance.A financially minded protector of profitability.You think like an owner — coordinating resources, tracking efficiency, and making decisions that support the economics of managed services.An integrator of people, process, and performance.You keep the team aligned, keep workflow moving, and keep outcomes tied to the bigger picture.If you’ve always been the “go-to” person because you bring order, see ahead, and help others rise — this role was built for you. What You Bring3–8 years in IT service management or technical team leadershipMSP experience or similar high-velocity environmentStrong understanding of service workflows and project coordinationExperience leading with KPIs, efficiency metrics, and process maturityAbility to coach engineers and build accountabilityComfort with change management and cross-team coordination Why InterlinkWe’re a people-first MSP that values structure, integrity, and continuous improvement. You’ll be joining a team that believes in:Respect & IntegrityExcellence & QualityFamily FirstDeveloping TalentEfficiencyThis is a rare dual role with high impact — and as the business scales, these two functions will evolve into independent leadership positions. You’ll help shape that path. If this sounds like you...Send us your resume and a brief note about what excites you most about leading service and project delivery through systems thinking and steady leadership.We want to hear how you think, not just what you’ve done. Company DescriptionAbout UsWe’re a Managed Service Provider (MSP) that helps organizations keep technology secure, reliable, and aligned with business goals. We deliver proactive IT management, cybersecurity, and responsive end-user support—backed by strategic account management to ensure clients get a clear roadmap, predictable outcomes, and an IT partner that stays ahead of their needs.What We Do- Managed IT services & help desk support- Proactive monitoring, patching, and maintenance- Microsoft 365 administration and endpoint management- Backup, disaster recovery, and security best practices- Network and vendor coordination- Strategic account management (QBRs, alignment meetings, planning, and continuous improvement)How We WorkWe’re process-driven, team-oriented, and big on clear communication. We take ownership, document what we do, and continuously improve—because great IT support is equal parts technical skill and customer experience.Why Join UsYou’ll work alongside people who value professionalism, learning, and doing things the right way. You’ll gain exposure to varied environments while helping clients not only solve issues—but also plan smarter and scale confidently.

Salary : $70,000 - $80,000