What are the responsibilities and job description for the Client Success Manager position at INTERLINK COE Networks & Programs?
About CancerCARE
CancerCARE is committed to delivering exceptional customer and patient experiences while building long-term client relationships. We provide a top-tier cancer program, and our team is at the heart of our success.
About the Role
The Client Success Manager I supports employer groups and broker relationships by ensuring successful onboarding, communication, and engagement with the CancerCARE program. This role focuses on account maintenance, relationship development, patient awareness initiatives, routine follow-up, and delivering positive client experience.
Key Responsibilities
- Support day-to-day relationships with employer benefit administrators and broker partners.
- Manage a portfolio of employer groups covering up to 80,000 employee lives.
- Coordinate assigned onboarding tasks, account updates, routine reporting, and client follow-up activities.
- Execute approved communication plans that increase awareness and utilization of the CancerCARE program.
- Assist with introductory client meetings, educational sessions, webinars, and follow-up documentation.
- Maintain proficiency in CancerCARE products, policies, and procedures.
- Support patient engagement efforts and achieve a minimum of 10 new patient enrollments per quarter within assigned accounts.
- Escalate client concerns, coordinate with internal teams, and document follow-up until resolution is confirmed.
- Support onboarding documentation by helping ensure HubSpot, Helios, ShareFile, eligibility portal access, vendor details, and key contacts are accurate and complete.
- Assist with standardized touchpoints, client and consultant education, onboarding follow-up, and routine reminders to support early engagement.
- Maintain proactive communication within assigned scope so routine issues are addressed early and escalations remain minimal.
- Follow established account management processes and guidance from leadership.
What we're looking for
- Bachelor’s degree or equivalent experience.
- At least 1 year of account management, customer success, healthcare, or client-facing experience.
- Strong communication, organizational, and presentation skills.
- Proficiency with Microsoft Office Suite.
- Experience with CRM or account documentation tools, such as HubSpot, is preferred.
- Ability to multitask, prioritize, follow established processes, and work collaboratively across internal teams.
Performance Expectations
Success in this role will be measured by client touchpoint completion, onboarding documentation accuracy, patient enrollment progress, timely follow-up completion, escalation support, and adherence to established account management processes.
What We Offer
- Competitive hourly pay.
- Growth and career advancement opportunities.
- A dynamic, collaborative, and supportive work environment.
- Comprehensive benefits package.
- Ongoing training and professional development.
Benefits
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location and Requirements
- Job Type: Full-time
- Work Location: In person
- Ability to commute to Hillsboro, OR 97124 is required.
How to Apply
Interested candidates should submit their resume and cover letter on Indeed. Apply now and become a key part of the CancerCARE Client Engagement team.
Join us as we empower healthcare organizations through exceptional client success strategies that foster growth, innovation, and excellence!
Pay: $26.00 - $29.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $26 - $29