What are the responsibilities and job description for the Customer Service Representative position at INTERLAKE MECALUX INC?
Job Details
Job Location: Denton - Denton, TX
Position Type: Full Time
Salary Range: Undisclosed
Travel Percentage: None
Job Category: Customer Service
Description
We are hiring a Customer Service Representative to work out of our Denton, TX corporate office!
This role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities:
- Resolve customer calls and emails in a timely manner
- Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information
- Process all incoming requests for shipment information from both internal and external
- Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
- Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management
- Confer with other internal departments to resolve customer issues or complaints
- Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
- Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Manage claims with freight companies and customers
- Complete regularly scheduled or ad hoc reports using SAP and MS Excel
Qualifications
- 2 years of Customer Service or related experience preferred
- Ability to work 100% on-site out of the Denton, TX office
- Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
- Understanding of what it takes to provide good customer service
- Ability to follow through on complex/technical projects requiring extensive research
- Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
- Spanish language fluency is a plus
- Advanced MS Office skills