Sales Coordinator - Customer Experience Concierge

Job Description:

Customer service oriented and self-motivated sales professional to work with the Sales Team, Strategic Accounts Team, and Dealer Principals in providing product specifications, budgetary pricing proposals, and basic sales support functions. This full-time position requires a balance of sales support while also managing PeopleSpace’s Customer Experience Center ensuring unparalleled customer service. While learning and supporting PeopleSpace culture, company values, policies, and procedures, there is also opportunity to gain contract furniture industry experience and knowledge of Haworth product.

Essential Duties and Responsibilities:

Order Preparation: 

• Assesses incoming client needs 

• Assists in product specification, building a SIF, discounting, and product research  

• Assists in preparing presentation materials 

• Assists in obtaining labor quotations and pricing quotations from vendors  

• Assists with the preparation of pricing quotations and budgetary excel summaries 

• Prepares quote for presentations to customer 

• Picks up / drops off finish samples 

• Assists with placing orders into the system

File Maintenance:

•    Assists in creating and maintaining client standards, i.e., project finish schedules 

Administrative Support:

•    Provide executive assistance to the Managing Director, including coordinating daily calendars 

•    Acting as the point of contact between Managing Director and employees/clients

•    Engage with potential clients and work on opportunities as needed

•    Serve on the Culture Committee planning and executing meetings/events, within budget

Customer Experience Center Management:

•    Maintain and order kitchen, office, janitorial, and printing supplies from vendors

•    Maintain storage room and overall appearance of the Customer Experience Center including clean up after meetings and/or events

•    Coordinate with Property Manager/janitorial for repairs

•    Facilitate internal communication (e.g., distribute information and schedule presentations

Reception:

•    Receive/transfer incoming calls to the Customer Experience Center/other locations, at times 

•    Receive messages and/or locate employees when urgent

•    Greet guests; offer refreshment, direct to meeting space

•    Prepare conference room for calls, including catering/snacks and printed materials

•    Coordinate employee parking cards and guest parking

•    Coordinate company functions in the CEC (which may occur after business hours)

Mail / FedEx/ UPS Shipping/Receiving: 

•    Send/receive/distribute mail daily including invoices, checks, correspondence, samples

•    Use FedEx/UPS accounts online to ship samples, checks, etc.

•    On occasion, receive shipments of small furniture items to Customer Experience Center

Qualifications and Skills:

•    Professional demeanor and attire 

•    Excellent verbal, written, and listening skills

•    Strong work ethic 

•    Bachelor’s Degree preferred

•    Energetic, outgoing, and interpersonal sales personality

•    Familiarity with online calendars and using office equipment

•    Excellent organizational skills with an ability to think proactively and prioritize 

•    Self-motivated and self-directed 

Compensation and Benefits: 

•    Hourly, plus discretionary performance-based bonus

•    Competitive benefits package, including health & life insurance, paid vacation

•    Opportunity for professional development and career advancement