Scheduling Coordinator

Job Summary:The Crew2 Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.Responsibilities:Customer ExperienceEnsures that daily installations are coordinated on a timely basis and actively managed; this includes:Connecting with customers to discuss installation timeframes and manage expectationsResponding to incoming customer callsFollowing up with customers once work is completed to ensure complete satisfactionServes as a primary contact and problem solver for customers when issues ariseStrives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documentedEnsures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomesInteraction with InstallersEnsures that daily installations are coordinated on a timely basis and actively managed; this includes:Dispatching work orders to service providersConnecting with customers to manage expectations and ensure preparednessEnsuring that work is completed and customer is completely satisfiedCreates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractorsFacilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectfulEnsures that providers are paid on a timely and accurate basisProduction Team PartnershipParticipates in and supports the Production Team in a way that allows people to be their bestCollaborates with team members to provide excellent customer service and create an environment that sets Crew2 apartJob Requirements:Personal leadership; ability to function autonomously while influencing business and interpersonal outcomesExcellent communication skills – verbal and writtenStrong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomesCustomer-focused; continuously seeks excellence and understands how to create itKnowledge of Crew2’s programs and servicesBuilding trades experienceStrong problem-solving experience and skillCreative and resourcefulAble to manage multiple, sometimes conflicting demandsCompany DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.

Salary : $19 - $20