Multi-family Project Coordinator - Flooring, Countertops, Tile

This position is the company liaison between the customer and the installation workforce to insure a seamless installation experience. This position interfaces with installers, clients, service providers, co-workers and the customer that experiences the installation on a daily basis.

Responsibilities:

• Primary resource for installer schedules, questions, and work-related issues (central point of contact)
• Coordinates assignments ad paper flow for daily Service Provider schedules
• Dispatches work orders to SP’s and adjust workloads as needed
• Notifies customers with installation time frames
• Fields incoming customer calls
• Handles all escalations to full resolution
• Acts as a liaison between the customer and the company to resolve installation issues
• Ensures all customers are contacted at the end of the installation
• Serves as a back-up to the other Project Coordinators
• Performs other managerial duties as assigned by the Director
• Serves as back-up to the Director as assigned
• Insures completeness and accuracy of all paperwork
• Ensures all business operations with area of responsibility are conducted ethically and within the law
• Returns voicemail messages and emails within (4) business hours

Job Requirements:

• Strong Leadership/Interpersonal skills
• Effective oral and written communication skills
• Strong organizational and problem resolution skills
• Ability to manage multiple projects
• Team player/customer focused
• Experience in MS Word and Excel
• Valid Driver’s license and over 21 years of age
• Construction industry experience desired

Pay range: $26-$30/hour plus benefits