What are the responsibilities and job description for the Customer Service Representative (CSR) | Personal Care & Hospice position at Interim Healthcare - OKC, OK?
Are you the person who keeps everything on track? Interim HealthCare of Oklahoma City is hiring a Customer Service Representative to support our Personal Care at Home and Hospice teams. You'll be the steady, friendly voice our clients, families, and caregivers count on, and the one who makes sure every shift is covered and every call gets answered with care.
This CSR role sits at the heart of two of our most personal service lines. In Personal Care, you'll help families keep their loved ones safe and comfortable at home. In Hospice, you'll support patients and families during some of the most meaningful moments of their lives. If you're organized, dependable, and genuinely care about people, this Oklahoma City CSR position is a great fit.
Schedule
- Full time, in-office
- Monday through Friday
What You'll Earn
- Weekly pay every Friday
What You'll Enjoy (full time)
- Health and dental coverage
- Paid time off and paid holidays
- 401(k) with up to 4% company match
- Company-paid $25,000 life insurance policy
- Short- and long-term disability options
- A locally owned office where your work is seen and appreciated
What You'll Do
- Schedule and staff caregivers (HHAs, CNAs, and companions) for Personal Care clients, filling open shifts and call-offs quickly
- Support hospice scheduling and coordinate visits between aides, nurses, chaplains, and social workers
- Answer incoming calls and greet clients, families, and staff with warmth and professionalism
- Communicate compassionately with hospice patients and families
- Keep schedules, client records, and documentation accurate and up to date
- Assist with intake and new client setup as needed
- Partner with clinical leadership to keep day-to-day operations running smoothly
What We're Looking For
- Reliable, consistent attendance. Our clients and caregivers depend on it
- Experience in scheduling, customer service, or a medical office preferred, but we'll train the right person
- Home care, personal care, or hospice experience is a plus
- Strong organization and the ability to shift priorities throughout the day
- Clear, kind communication by phone, email, and in person
- Calm and compassionate when conversations get emotional
- Comfortable with computers and learning new software
If you're a dependable, people-first CSR who wants your work to matter, apply today and join our Personal Care and Hospice team in Oklahoma City.
Service Area
Our office is based in Oklahoma City, and our Personal Care and Hospice teams serve clients across the metro, including Edmond, Norman, Moore, Yukon, Midwest City, Mustang, Guthrie, Choctaw, Wellston, Harrah, Piedmont, and Blanchard.
About Us
Interim HealthCare of Oklahoma City has proudly served our community since 1999. As a locally owned, Veteran and nurse owned home health, hospice, and personal care agency, we understand care from both sides: clinical excellence and human connection. We hold a 4.5 star CMS rating, and our team stays connected to the community through Meals on Wheels, our monthly Veteran-to-Veteran coffees, and our hospice volunteer program.
Our approach is grounded in HomeLife Enrichment®, a philosophy that blends clinical skill with compassion, dignity, and respect, because care should never feel one-size-fits-all.
Facebook: https://www.facebook.com/InterimHealthCareofOklahomaCity/
Services: https://www.interimhealthcare.com/location/oklahoma-city-ok
Interim HealthCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, or veteran status.
Salary : $25,000