What are the responsibilities and job description for the Field Support Manager- Private Duty position at Interim HealthCare of East Tennessee?
Seeking a detail oriented, driven, Field Support Manager for a very busy private duty nursing office!
Field Support Manager (FSM)
Essential Duties and Responsibilities:
o Obtains verifications/denials, authorizations for services, and verifications of eligibility for clients
o Ensures accuracy of caregiver information in Axxess and all other user interfaces
o Assists with the billing, payroll, EVV’s and medical records process
o Corrects overlapping EVV’s and provides re-education to repeat offenders
o Delivers exceptional customer service to customers, patients, and family members especially in the context of troubleshooting and conflict resolution
o Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
o Collaborates with the operations team to ensure appropriate and effective operational methods and best practices are used to support the office
o Submits nursing requirements and backgrounds to third parties for approval
o Provides thorough tablet and Axxess training for all new hires and struggling staff members
o Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
o Oversees caregiver and field staff on-boarding experience including orientation, credentialing, etc.
o Ensures caregivers and field staff meet all requirements prior to providing patient care
o Manages field support specialist development, including coaching, training and continuing education
Benefits
- Locally Owned and Operated
- Free Education Courses
- Competitive Salary and Benefits
- Paid Time Off
- 401K
- Health Coverage
- Dental Coverage
- Paid Holidays
- Company paid Life Insurance
- Weekly Pay Checks!
Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.