What are the responsibilities and job description for the Client Service Representative / CSR position at Interim HealthCare of Central VA?
Client Service Representative (Skilled)
in Newport News, VA!
Discover a client service role that makes every day rewarding. As a CSR for Interim HealthCare®, you’ll be part of a team that is improving lives through the home-based care they provide.
Interim HealthCare is the nation’s first home care company and a leading employer of CSRs seeking a career with purpose. We are looking for a service-oriented professional to assist our Client Service Supervisor with staff scheduling and the daily operations of our office. If you’re ready for a career that allows you to make a real difference in the lives of others and reap the rewards that come with it, you are made for this!
Our Client Service Representatives enjoy some excellent benefits:
- $18.00 - $20.00 / Hour
- Part-Time; Maximum of 24 hours per week
- Make a positive impact in the lives of others through the work you do
- Family-oriented culture that promotes work-life balance
- Online training, growth and ability to earn CEUs
- PTO, Holiday Pay, Medical/Dental/Vision & 401(k) Benefits offered
As a Client Service Representative, here’s a big-picture view of what you’ll do:
- Assists the DHCS (or designee) in establishing and monitoring compliance with quality and operations standards.
- Exceptional customer service skills to communicate with patients, referral sources, physician office personnel and co-workers in a professional manner.
- Answers phone lines and transfers calls to appropriate team members.
- Acts as a telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
- Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
- Communicates with patient/client and family regarding arrangements for the initiation of of care/services.
- Actively promotes care/services to prospective patients/clients.
- Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
- Prepares admission packets for patients.
- Ensures proper documentation is available for staff.
- Performs data entry, retrieval, searches; compiles and tabulates data into meaningful reports.
- Opens and routes mail to appropriate recipients.
- Creates folders for patients, files and maintains medical documentations.
- Assists with marketing and payroll functions, as needed.
- Orders office supplies and necessary paperwork for patients services.
- Ensures all assigned office functions are completed in compliance with federal, state, local laws and regulations as well as all policies, procedures and standards of Interim Healthcare.
- Promotes agency through education to prospective and existing patients.
- Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.
- Completes other assignments as requested and assigned.
- May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
A few must-haves for Client Service Representatives:
- Associate degree, Medical Office Administration Certificate or equivalent
- Minimum of 2 years of experience in healthcare or a related industry
- Understanding of state and federal home care standards and regulations
- Proven excellent oral and written communication skills with clinical and non-clinical staff
- Strong organizational skills, attention to detail and computer software proficiency
- Ability to multi-task, work under pressure with changing priorities and short deadlines and effectively handle a heavy workload
- Skill to prepare and maintain accurate patient records, files and reports
- Knowledge of business terminology, accurate spelling, punctuation and grammar.
- Ability to sit in front of CPU for long periods of time.
Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $18 - $20