Operation Manager

The ideal candidate will be responsible for all aspects of the business operations which includes sales, market development and the financial status in accordance with the law and regulation, and appropriate standards of

practice. Accountable for the direction of the staff and overall operation.

Essential Functions:

• Responsible for compliance with all federal, state and local government laws and regulations, as well as policies and procedures of Interim HealthCare.
• Acts as the primary channel of communication between the owner/governing body and the organization’s employees.
• Responsible for providing leadership by effectively communicating the business plan, representing the core values of the corporation, and to ensure responsible action is taken when issues and problems are identified.
• Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, and maintains customer relationships in an ongoing effort to drive higher levels of customer satisfaction.
• Responsible for the recruitment and retention of qualified employees and contractors as well as the ongoing assessment of their performance.
• Ensures that appropriate action is taken to resolve identified employee or customer concerns or complaints.
• Responsible for identifying opportunities for business growth in their local area.
• Responsible for identifying key customer/employee issues and community trends that may impact the results of the area both financially and non-financially.
• Actively involved with the development of customer initiatives.
• Identifies opportunities in the area for niche businesses and appropriately allocates resources within the budget to meet financial goals.
• Responsible for developing and participating in pilot programs to support new business initiatives.
• Manages the overall operating results including pay/bill management, operating expense and accounts receivable.
• Provides primary responsibility for achieving annual budget.
• Completes other assignments as requested and assigned.

Minimum Education & Experience Requirements:

• Has training and experience in health service administration
• One (1) year of supervisory or administrative experience in home health care or related health programs.
• Four (4) years of progressive advancement in business with at least two (2) years in the healthcare industry.
• Two (2) years of management experience that includes planning, staff supervision and P&L

responsibility.

Knowledge, Skills & Abilities Required:

• Excellent communication skills, both verbal and written for multiple business purposes.
• Excellent successful problem solving and analytical skills.
• Excellent successful ability to develop, retain and manage an effective team.
• Excellent computer proficiency including the ability to utilize software programs for creating documents and data analyses.