Bilingual Assistant Client Care Coordinator

Discover a role that makes every day rewarding. By joining us as an Assistant Client Care Coordinator, you’ll be part of a team that improves lives through the home-based care they provide.

We are looking for a service-oriented professional to assist our office full time with projects and daily operations, Monday - Friday from 9 am - 5:30 pm. 

Our employees enjoy some excellent benefits:

• Dental insurance
• Paid holidays
• Employee discounts
• Paid time off
• Vision insurance

Essential Functions:

• Assists in new client enrollment / intake.
• Operates the switchboard as a backup to receive all incoming calls.
• Identification of resources to address client’s health, daily living, and safety needs.
• Assist with performing administrative tasks associated with service to clients including scheduling, logging, documenting all appointments and services; provide information, notices and regular communications with clients and designee.
• Providing and reviewing plan of care assignment to the caregivers.
• Regular telephone contact or schedule home visits per the client’s Service Agreement.
• Coordinate with client, Home Health RN and or Pharmacy with medication set ups and coordination reminders.
• Assist in monitoring client well-being, recommending resources and solutions as appropriate.
• Liaison and coordination with family members, designees, and providers.
• Creating and maintaining the client’s personal health care record.
• Fulfilling all tasks in a thorough, timely, and reliable manner.
• Completes other assignments as requested and assigned.
• Participate in the rotating after hours on-call schedule.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Associates Degree or better.
• Some office experience required.

Knowledge, Skills & Abilities Required:

• Evidence of essential leadership, communication, education, and counseling skills.
• Proficiency in communication technologies (email, cell phone, etc.).
• Bilingual in English and Spanish.
• Highly organized with ability to keep accurate notes and records.
• Core values consistent with a patient- and family-centered approach to care.
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal.
• Demonstrates a positive attitude and respectful, professional customer service.
• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns.
• Proactively continues to educate self on providing quality care and improving professional skills.
• Ability to come to the office every day.  This is not a remote job. 

Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Why Work for Interim HealthCare?

Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer. Operating through 300 offices, our commitment to you is expressed through a family-oriented culture that values and appreciates employees, and a passion to put patients first.