What are the responsibilities and job description for the Dispatcher - Public Safety -Security position at Intergraded Security Management Group?
Description
Public Safety Dispatcher – Security Operations
Location: Rancho Cucamonga, CA
Hourly Pay: $18.50 – $21.00 DOE
Shift Availability: All Shifts Full Time (Days, Swings, Weekends,
MUST HAVE TWO-WAY RADIO TRAINING AND OR EXPERIENCE
Join a Mission-Driven Team Where Your Voice Makes a Difference.
Intergraded Security Management Group (ISMG) is currently hiring Public Safety Dispatchers to join our dynamic operations team. If you have a calm, confident voice under pressure and thrive in high-stakes environments, we want to hear from you.
Key Responsibilities
As a Public Safety Dispatcher, you will be the critical link between the public, our security teams, and emergency services. Your responsibilities will include:
- Handling incoming emergency and non-emergency calls with professionalism and accuracy.
- Prioritizing and dispatching security officers and support teams using two-way radio systems.
- Monitoring field unit locations, status, and live GPS feeds to ensure officer safety and operational coverage.
- Coordinating with external public safety agencies during emergencies.
- Maintaining detailed records, logs, and reports related to dispatch and incident activity.
- Learning and applying ISMG’s procedures, local geography, and police/security codes.
- Utilize our Computer-Aided Dispatch (CAD) Software
Qualifications
- High school diploma or equivalent.
- Minimum 2 years of clerical experience, preferably in a dispatch or public safety role.
- Typing speed of 45 WPM (corrected).
- Valid California Class C Driver’s License.
- Previous experience in public safety or law enforcement dispatching is highly preferred.
- POST Dispatcher Certification is a plus.
What We’re Looking For
- Ability to stay calm, focused, and make quick decisions in emergency situations
- Strong communication skills (verbal and written).
- Comfortable working in a fast-paced, technology-driven environment.
- Willingness to work various shifts, weekends, holidays, and overtime as needed.
- Team-oriented mindset with a commitment to public and officer safety.
Why Join ISMG?
We believe our employees are our greatest asset. That's why we offer a comprehensive benefits package, including:
- Company-Contributed Medical, Dental & Vision Insurance (after 60 days)
- Paid Holidays (8 per year)
- Accrued Vacation & Sick Time
- Shift Differential Pay for Graveyard
- Company-Paid Life and Accidental Death Insurance
- AFLAC Disability Coverage
- Bi-weekly Pay with Direct Deposit
- Opportunities for Growth and Advancement
About ISMG
At Intergraded Security Management Group (ISMG), we provide cutting-edge physical security, life safety, and video monitoring solutions. We are committed to innovation, integrity, and the safety of the communities we serve.
Ready to Take the Next Step in Your Career?
Apply now to become a trusted voice in public safety with ISMG.
Requirements
Must be able to work days, swings, nights, weekends, and holidays.
Prior Law Enforcement or Public Safety experience preferred
EXPERIENCE AND TRAINING :
Requires equivalent to the completion of the twelfth grade and 2 years of general clerical experience, a typing speed of 45 corrected wpm
Possession of, and continuously throughout employment, a valid CA Class C Driver’s License.
Certificated POST Basic Dispatch training preferred.
SUPPLEMENTAL INFORMATION:
- Candidates must be able to pass a background investigation along with drug screening.
Qualification Guidelines:
- Education: Graduation from high school or recognized equivalent.
- Experience: Dispatching including two-way radio and call-taking operations.
- Ability to type at the rate of 45 wpm.
Special Requirements: Ability to work any shift in a 24-hour/day, 7-day/week operation on a rotational basis. Ability to work mandatory overtime. Ability and willingness to wear a mandatory uniform if required.
Salary : $19 - $21