What are the responsibilities and job description for the AIR IMPORT AGENT position at Interglobo Group?
Company Description Interglobo Group is an established Italian family-owned international freight and logistics company with a consolidated network of offices operating across five continents. The organization serves a diverse range of focus markets and has grown alongside its customers by offering highly tailored logistics solutions. Its emphasis on customized services and deep market expertise distinguishes Interglobo from many competitors. With strong cultural diversity across its global network, the company integrates local know-how with innovative technologies. This combination enables Interglobo to deliver a seamless and reliable customer experience in international freight and logistics.
Role Description The Air Import Agent is a full-time, on-site position based in New York, NY. This role is responsible for managing day-to-day air import operations, including coordinating inbound shipments, preparing and reviewing documentation, and ensuring compliance with customs and regulatory requirements. The Air Import Agent will communicate with airlines, overseas agents, and internal teams to arrange bookings, track shipments, and resolve operational issues promptly. The position involves providing responsive customer service, updating customers on shipment status, and addressing inquiries related to air import processes. The Air Import Agent will also assist with rate quotations, data entry in operational systems, and collaboration with ocean and other import departments as needed.
Qualifications
- Experience with air import operations, including Import procedures and coordination with Ocean and other transport modes.
- Knowledge of Customs Brokerage processes and regulations for international freight.
- Strong Communication skills, including clear written and verbal interaction with customers, carriers, and internal teams.
- Proven Customer Service abilities, with a focus on responsiveness, problem-solving, and relationship-building.
- Attention to detail and accuracy in documentation, data entry, and compliance-related tasks.
- Ability to work on-site in and collaborate in a fast-paced logistics environment.
- Familiarity with freight forwarding or logistics systems and basic proficiency in standard office software. CARGOWISE knowledge is a plus.
- Relevant experience in international freight forwarding; a high school diploma or knowledge of the Italian language, with further education in logistics or supply chain considered an advantage.